Customer Service Engineer (System Administrator) (ESOM)
Description For Customer Service Engineer (System Administrator) (ESOM)
Kentro, formerly IT Concepts, is seeking a Customer Service Engineer to support their VA-ESOM contract across the United States. This role involves providing comprehensive IT support for VA facilities, serving over 340,000 employees. The position combines system administration with customer service, requiring expertise in Windows environments and ServiceNow. The role offers growth opportunities within a company recognized for its fast growth and positive culture. Benefits include healthcare, 401k matching, and education reimbursement. The position supports the Veterans Health Administration, requiring on-site presence and possible travel for surge capacity support. The company holds multiple ISO certifications and CMMI ratings, demonstrating their commitment to quality and excellence. This role offers a chance to make a meaningful impact while working with cutting-edge technology in healthcare IT.
Responsibilities For Customer Service Engineer (System Administrator) (ESOM)
- Support installation, maintenance, testing, and troubleshooting of computer systems
- Deliver remote and desk-side technical support
- Set up and maintain user accounts
- Maintain Active Directory and system accounts
- Monitor tickets in VA's ServiceNow system
- Implement corrective actions for customer issues
- Support connectivity and client applications
- Configure and support local and wide area network services
Requirements For Customer Service Engineer (System Administrator) (ESOM)
- Bachelor's degree in computer science, electronics engineering or other engineering or technical discipline
- 2+ years of relevant Experience
- Experience in conducting routine system administration tasks
- Knowledge of debugging protocols and processes
- Proficiency with Microsoft Office applications
- Basic understanding of system administration in a Windows environment
- Physical capability to handle lifting equipment up to 50 pounds
- US Citizen or Green card holder
- Willing to get a Public Trust Suitability clearance
Benefits For Customer Service Engineer (System Administrator) (ESOM)
- Competitive healthcare benefits
- Paid time off
- 401k with employer match
- Education reimbursement for certifications and degrees
- Professional development opportunities
- Company events and activities
- Supplemental benefits
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