Customer Service Engineer (System Administrator) (ESOM)
Description For Customer Service Engineer (System Administrator) (ESOM)
Kentro, formerly IT Concepts, is seeking a Customer Service Engineer to support their VA-ESOM contract across the United States. This role involves providing comprehensive IT support for over 340,000 VA employees and contractors. The position requires expertise in system administration, customer service, and technical troubleshooting. The ideal candidate will handle both remote and on-site support, manage system accounts, and ensure optimal operation of computer systems. The role offers opportunities for professional growth, competitive benefits, and the chance to contribute to important government healthcare initiatives. The company maintains ISO certifications and CMMI ratings, demonstrating their commitment to quality and excellence. This position combines technical expertise with customer service, making it ideal for professionals who want to make an impact in healthcare technology while working with a growing, award-winning organization.
Responsibilities For Customer Service Engineer (System Administrator) (ESOM)
- Installation, maintenance, testing, and troubleshooting of computer systems
- Deliver remote and desk-side technical support
- Set up and maintain user accounts
- Maintain Active Directory and system accounts
- Monitor tickets in VA's ServiceNow system
- Support connectivity and client applications
- Configure and support local and wide area network services
- Implement corrective actions for customer issues
Requirements For Customer Service Engineer (System Administrator) (ESOM)
- Bachelor's degree in computer science, electronics engineering or other engineering or technical discipline
- 2+ years of relevant Experience
- Experience in conducting routine system administration tasks
- Knowledge of debugging protocols and processes
- Proficiency with Microsoft Office applications
- Understanding of Windows system administration
- Physical capability to lift equipment up to 50 pounds
- US Citizen or Green card holder
- Willing to get a Public Trust Suitability clearance
Benefits For Customer Service Engineer (System Administrator) (ESOM)
- Paid time off
- Healthcare benefits
- 401k with employer match
- Education reimbursement
- Professional development support
- Company events and activities
- Certification support
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