Support Engineer

Kinsta, a leading WordPress hosting provider serving over 120,000 businesses, is seeking a Support Engineer to join their customer-focused team. This role is fully remote with a shift schedule of 2 PM-10 PM UTC. The position involves providing world-class technical support through their live chat system, troubleshooting complex issues, and maintaining their impressive 97% customer satisfaction rating.

The ideal candidate will combine technical expertise with strong communication skills, working with technologies like Linux, NGINX, MySQL/MariaDB, PHP, and WordPress. You'll be part of a flexible, remote-first environment where independence is valued and support is readily available when needed.

Key responsibilities include managing customer issues from start to finish, conducting technical research, following escalation procedures, and maintaining excellent customer communication. The role requires fluency in English and proven customer service experience, with additional value placed on knowledge of various web technologies and development tools.

Kinsta offers comprehensive benefits including remote work expenses, flexible PTO, parental leave, professional development budget, and location-specific healthcare benefits. The company maintains a strong commitment to equal opportunity employment and fostering an inclusive work environment. This position offers an excellent opportunity to grow with a dynamic company while making a significant impact on customer success.