Customer Operations and IT Networks Engineer
Description For Customer Operations and IT Networks Engineer
Kody, a leading Fintech company, is revolutionizing online payment solutions and financial services for brick-and-mortar businesses. We're seeking a Customer Operations and IT Networks Engineer to join our innovative team. This role combines technical expertise with customer service excellence, focusing on maintaining and optimizing IT infrastructure while ensuring seamless operations across customer networks.
The position offers a unique opportunity to work at the intersection of technology and customer operations, where you'll be responsible for critical infrastructure maintenance, technical support, and system optimization. You'll collaborate closely with both the operations team and clients, making a direct impact on service delivery and customer satisfaction.
The ideal candidate will bring strong technical skills in network engineering, particularly in areas such as TCP/IP, DHCP, DNS, and WiFi technologies, combined with excellent communication abilities. You'll need to be fluent in Cantonese, Mandarin, and English, enabling effective communication with our diverse client base.
We offer an exciting work environment in a rapidly growing industry, with benefits including hybrid work arrangements, professional development opportunities through an annual learning allowance, and the chance to collaborate with our international team members through potential UK travel opportunities. Join us in shaping the future of financial technology while working with ambitious individuals who think big and drive innovation.
Responsibilities For Customer Operations and IT Networks Engineer
- Monitor and maintain IT infrastructure, ensuring all systems are functioning smoothly
- Provide technical support and troubleshooting for internal and client network issues
- Collaborate with the Customer Operations team to solve technical problems encountered by clients
- Work with Customer Operations to deploy, maintain and troubleshoot Kody equipment in customer's sites
- Implement network configurations, maintenance routines, and system upgrades to optimise performance
- Conduct regular network assessment and security audits to anticipate potential issues
- Document processes, system configurations, and any issues encountered during operations
- Assist in training clients on system functionalities and performance optimisation
Requirements For Customer Operations and IT Networks Engineer
- Proven experience as a Network Engineer or in a related technical role
- Strong understanding of network infrastructure and protocols (TCP/IP, DHCP, DNS, Wifi radios, etc.)
- Experience with network security practices and monitoring tools
- Proficiency in configuring and maintaining servers and network systems
- Excellent problem-solving skills and ability to troubleshoot complex issues
- Strong verbal and written communication skills
- Degree in Computer Science, Information Technology, or related field preferred
- Fluent in Cantonese, Mandarin and English
Benefits For Customer Operations and IT Networks Engineer
- Fast growing, exciting company within a rapidly developing industry
- Annual learning and development allowance on training related to your role
- Hybrid work, only a few days a week in the office
- Possibility to travel to UK to meet with UK/EU tech team members
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