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Solutions Engineer

Kong creates software and managed services that connect APIs and microservices across clouds, Kubernetes, and data centers using intelligent automation.
Backend
Senior Software Engineer
Remote
5+ years of experience
Enterprise SaaS
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Description For Solutions Engineer

Kong is seeking a seasoned Solutions Engineer to drive new business and evangelize their technology. This role combines technical expertise with customer-facing responsibilities, perfect for someone with strong knowledge of cloud technologies and API management. The position involves supporting sales teams, managing POCs, and ensuring customer success.

As a Solutions Engineer at Kong, you'll be at the forefront of API innovation, working with a company that powers the world's connections. Kong's platform enables digital innovation by helping organizations manage APIs and services across modern architectures. The role requires both technical depth and excellent communication skills, as you'll be interfacing with various stakeholders from engineers to executives.

The company culture emphasizes inclusivity, authenticity, and customer obsession. Kong operates on strong core values including being relentlessly resourceful and maintaining curiosity. They believe in the power of Open Source and put design at the heart of everything they do. Their technology is trusted by major banks, e-commerce innovators, and government agencies.

This is an excellent opportunity for someone who wants to combine technical expertise with customer interaction, working with cutting-edge API management technology in a fast-paced, innovative environment. The role offers the flexibility of remote work while being part of a global team that's shaping the future of API connectivity.

Last updated 6 months ago

Responsibilities For Solutions Engineer

  • Support field sales in helping customers understand the value of the Kong API Management platform
  • Understand and help establish customer requirements throughout the sales lifecycle
  • Support PoCs throughout the entire evaluation process
  • Ensure 100% customer satisfaction across assigned accounts
  • Prioritize customer needs and coordinate with support, product, and engineering teams
  • Create technical documentation for DevOps, implementations, and services engagements

Requirements For Solutions Engineer

Kubernetes
Linux
  • 5+ years software engineer and/or sales engineer management experience at SaaS, Open Source or Enterprise Software company
  • Solid understanding of cloud computing trends and open source business models
  • Strong listening and communication skills
  • Ability to lead discussions with Product Managers, Engineers, and Executives
  • Enthusiasm for working in a high profile, fast-paced startup culture
  • Experience with Kubernetes and Docker
  • Fluent working on Linux OSes
  • Familiarity with CD/CI pipeline

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