Staff Technical Support Engineer

Kong is seeking a Staff Technical Support Engineer to join their dynamic team in a remote capacity. As part of the Technical Support Engineering (TSE) team, you'll play a crucial role in supporting Kong's cloud native API platform, which boasts over 300 million downloads worldwide. This position offers an exciting opportunity to work in a fast-paced startup environment, where you'll assist customers in resolving complex technical issues in both production and pre-production environments.

The role combines technical expertise with customer service, requiring you to work with leading-edge technologies while being the bridge between customers and Kong's product teams. You'll be responsible for implementing Kong's API Gateway and ServiceMesh solutions, investigating technical challenges, and creating valuable knowledge resources for customers.

As the ideal candidate, you'll bring at least 5 years of customer-facing technical experience, strong knowledge of REST APIs, container technologies, and web architectures. You'll work with a global team of top developers, helping to shape the future of API technologies while supporting Fortune 500 enterprises and startups alike.

Kong's mission is to build the nervous system that will safely and reliably connect all of humankind, with APIs serving as the connective tissue of the cloud. With 83% of today's web traffic being API calls, this role offers an opportunity to be at the forefront of cloud technology evolution. You'll have real ownership of your work and the chance to make a significant impact while helping customers succeed in their API-first journey.