Kustomer is the industry leading conversational CRM platform perfecting customer experiences with intelligent tools like AI and Automation.

Kustomer, a leading conversational CRM platform, is seeking a Manual Quality Assurance Engineer to join their team. Founded in 2015 and having raised over $200M in funding, Kustomer serves major brands like Abercrombie, Skims, and Sweetgreen. The role involves taking ownership of manual QA processes for their web application, focusing on comprehensive testing strategies and quality assurance. You'll be responsible for defining test cases, conducting exploratory testing, and ensuring platform performance under various conditions. The position offers a collaborative environment working with product owners and engineers, while maintaining a strong focus on user experience and business goals. Kustomer provides an excellent benefits package including healthcare coverage, stock options, and 401k. The company values diversity and inclusion, fostering a culture of togetherness despite being remote-friendly. This role is perfect for detail-oriented professionals who are passionate about quality assurance and want to make a significant impact in a growing company that's transforming customer service experiences.

Manual QA Engineer position at Kustomer, focusing on web application testing, quality assurance, and collaboration with product teams in a remote environment.

Quality Assurance Engineer, Manual

Industry leading conversational CRM platform perfecting customer experience with intelligent tools, AI, and automation.

Kustomer, a leading conversational CRM platform, is seeking a Senior Software Engineer for their Foundation team. This role combines backend systems (75%) and infrastructure (25%) responsibilities, focusing on improving developer experience, application observability, and critical architectural components. The position involves working with distributed systems, database sharding, and performance optimization.

The company, founded in 2015, has raised over $200M in funding and serves major brands like Abercrombie, Skims, and Sweetgreen. After a brief period under Meta's ownership, Kustomer is now a standalone company backed by Battery, Redpoint, and Boldstart Ventures with $60M in new capital.

As a Software Engineer, you'll be instrumental in building systems and abstractions used across the company. You'll work with experienced engineers on improving end-to-end latency, scaling search systems, and enhancing the platform's overall performance. The role requires strong expertise in distributed systems, database management, and security practices.

The ideal candidate should have 6+ years of experience with large-scale distributed applications, proficiency in languages like Go or JavaScript, and a strong background in database migrations and sharding strategies. You'll be part of a collaborative team that values ownership and continuous improvement, with opportunities to lead initiatives and mentor others.

Kustomer offers competitive compensation, including stock options and comprehensive benefits. The company maintains a strong remote-friendly culture, with annual gatherings at Kamp Kustomer to foster collaboration and team building. They're committed to diversity and inclusion, welcoming qualified applicants from all backgrounds to join their growing team.

Senior Backend Software Engineer position at Kustomer, focusing on infrastructure, distributed systems, and platform scalability.

Software Engineer, Infrastructure/Back-end

Industry leading conversational CRM platform perfecting customer experience through intelligent tools, AI, and automation.

Kustomer, a leading conversational CRM platform, is seeking a Senior Full Stack Engineer with a focus on backend development. This role is part of an innovative team building sophisticated customer experience solutions used by major brands like Abercrombie, Skims, and Sweetgreen.

The position offers an exciting opportunity to work with modern technologies including Node.js, MongoDB, and React, while developing scalable solutions that handle high volumes of data. As a senior engineer, you'll be instrumental in designing and implementing robust backend systems while collaborating on frontend interfaces.

The ideal candidate brings 6+ years of software development experience and strong expertise in server-side development. You'll be working in a collaborative environment, participating in code reviews, mentoring junior developers, and contributing to architectural decisions. The role requires strong problem-solving abilities and experience with cloud platforms, particularly AWS.

Kustomer offers an attractive compensation package ranging from $130,000 to $175,000, plus equity and comprehensive benefits. The company maintains a hybrid work environment with a strong presence in NYC, fostering both flexibility and team collaboration. Having raised over $200M in funding and recently becoming independent with $60M additional investment, Kustomer is positioned for continued growth and innovation.

The role provides an opportunity to work on meaningful projects that directly impact customer service experiences for major brands. You'll be part of a passionate team that values continuous learning, collaboration, and technical excellence. The company's culture emphasizes work-life balance, professional development, and inclusive teamwork, making it an ideal environment for experienced engineers looking to make a significant impact in the CRM space.

Senior Full Stack Engineer role at Kustomer focusing on backend development using Node.js, MongoDB, and React for conversational CRM platform.

Software Engineer, Full Stack - Back End (Senior Level)

Kustomer, a leading conversational CRM platform, is seeking a Staff-level Full Stack Software Engineer to join their innovative team. The company, founded in 2015 and recently spun out from Meta in 2023, has secured over $200M in funding and serves major brands like Abercrombie, Skims, and Sweetgreen.

The role demands a seasoned professional with 10+ years of experience to architect and build complex web applications using modern technologies like React, Node.js, and MongoDB. You'll be responsible for designing scalable solutions, implementing efficient frontend and backend components, and ensuring high-quality code through thorough testing and reviews.

As a Staff Engineer, you'll collaborate with cross-functional teams, mentor junior developers, and drive technical decisions that impact the platform's architecture. The position offers an excellent opportunity to work with cutting-edge technologies while solving complex challenges in customer experience management.

The compensation package is highly competitive, ranging from $155K to $215K, plus equity and comprehensive benefits including 100% healthcare coverage and 401K. The hybrid work environment allows for flexibility while maintaining strong team collaboration through regular in-person interactions and annual company gatherings like Kamp Kustomer.

This is an ideal opportunity for a senior technologist who wants to make a significant impact in a growing company that's transforming how businesses communicate with their customers. The role combines technical leadership with hands-on development, offering both challenge and growth potential in a supportive and innovative environment.

Staff-level Full Stack Software Engineer position at Kustomer, building CRM platform using React and Node.js with competitive compensation and benefits.

Software Engineer, Full Stack (Staff Level)

Kustomer is the industry leading conversational CRM platform perfecting every customer experience.

Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel.

We're seeking a Full Stack Engineer to architect and build user interfaces for highly interactive, complex web apps. You'll work with technologies like React and Node.js, designing, developing, and deploying robust and scalable full-stack web applications using Node.js, React, MongoDB, and AWS.

Key responsibilities include:
- Collaborating with cross-functional teams to translate project requirements into technical solutions
- Building efficient and reusable backend and frontend components
- Developing APIs and integrating with external services and databases
- Implementing front-end interfaces with a focus on user experience and responsiveness
- Conducting thorough testing and optimizing application performance
- Staying up-to-date with industry trends and proposing improvements

Qualifications:
- 10+ years of software development experience
- Strong proficiency in JavaScript (preferred)
- Experience with React.js and RESTful API development
- Familiarity with cloud platforms like AWS or GCP
- Strong understanding of software engineering principles and best practices

Join our passionate and collaborative Krew, dedicated to enhancing the customer service experience. We offer competitive salaries, stock options, 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy. Kustomer is committed to diversity and inclusion, welcoming qualified applicants from all backgrounds.

Kustomer seeks a Full Stack Engineer to build complex web apps using React and Node.js, focusing on scalable solutions and user experience.

Kustomer Engineering Jobs

Kustomer is the industry leading conversational CRM platform perfecting customer experiences with intelligent tools like AI and Automation.