Quality Assurance Engineer, Manual

Kustomer, a leading conversational CRM platform, is seeking a Manual Quality Assurance Engineer to join their team. Founded in 2015 and having raised over $200M in funding, Kustomer serves major brands like Abercrombie, Skims, and Sweetgreen. The role involves taking ownership of manual QA processes for their web application, focusing on comprehensive testing strategies and quality assurance. You'll be responsible for defining test cases, conducting exploratory testing, and ensuring platform performance under various conditions. The position offers a collaborative environment working with product owners and engineers, while maintaining a strong focus on user experience and business goals. Kustomer provides an excellent benefits package including healthcare coverage, stock options, and 401k. The company values diversity and inclusion, fostering a culture of togetherness despite being remote-friendly. This role is perfect for detail-oriented professionals who are passionate about quality assurance and want to make a significant impact in a growing company that's transforming customer service experiences.