Service Desk Engineer

La Fosse is seeking a Service Desk Engineer to play a pivotal role in ensuring smooth IT operations. As the first point of contact for technical issues, you'll diagnose, troubleshoot, and resolve various problems while providing exceptional user support. The role encompasses technical support, user account management, hardware/software maintenance, and systems monitoring. You'll contribute to IT projects, maintain documentation, and drive continuous improvement initiatives. This position offers an excellent opportunity for a technically skilled, proactive professional to join a dynamic environment where your contributions will be valued. The ideal candidate will have 1-3 years of experience, strong technical knowledge of Windows systems, Office 365, Active Directory, and networking fundamentals, combined with outstanding communication skills and a customer-focused mindset. Working in a hybrid model in London, you'll be part of a collaborative team focused on delivering excellent IT service and maintaining crucial infrastructure. This role provides a perfect blend of technical challenges and user interaction, with opportunities for growth and development in a fast-paced corporate setting.