Solution Engineer I

Launchpoint is seeking a Solution Engineer I to join their team in a hybrid work environment. This role is critical to the company's mission of delivering advanced technology solutions while maintaining exceptional client satisfaction. The Solution Engineer will be responsible for implementing and managing system integrations, connecting various business tools, and creating efficient workflows for clients.

The ideal candidate should be technically adept and detail-oriented, with strong skills in workflow tools like Zapier and Make. They will work closely with Account Strategists and Software Engineers to deliver seamless solutions that meet client needs. The role involves managing client workloads, implementing integrations, and ensuring all deliverables meet high-quality standards.

Key responsibilities include executing client workloads based on pre-set time estimates, implementing integrations using various platforms, troubleshooting workflow issues, and maintaining system reliability. The Solution Engineer will also need to explain technical concepts in client-friendly terms and provide regular updates on task progress.

The company offers professional development opportunities with access to training on new tools and technologies. Performance will be measured based on task completion efficiency, integration success rates, and client satisfaction. The role requires someone who embodies Launchpoint's core values of proactive communication, accountability, relentless learning, and excellence.

This position is perfect for someone who thrives in a structured environment with clear goals and enjoys solving complex integration challenges. The successful candidate will have the opportunity to directly impact operational excellence and client success while working with a collaborative team of professionals.