Application Support Engineer

LDMS, a dynamic Fintech company founded in 2018, is seeking an Application Support Engineer to join their growing team. As part of the LC Financial Holdings group with over 950 employees across Europe, LDMS specializes in digital lending software - a rapidly expanding market projected to reach $27 billion by 2028.

The role offers an exciting opportunity to be a crucial part of the service delivery team, where you'll work directly with customers and internal technical teams to ensure optimal software performance and user satisfaction. Reporting to the Service Delivery Manager, you'll gain comprehensive knowledge of LDMS's business operations, systems, and products.

Your primary responsibilities will include being the first point of contact for technical support, analyzing and resolving customer issues, maintaining documentation, and creating training materials. This position is perfect for someone who combines technical aptitude with strong communication skills and a customer-service mindset.

The company culture at LDMS is built on strong values including Teamwork, Merit, Development, Honesty, Impact, and Integrity. They offer an attractive benefits package including up to 20% annual bonus, comprehensive health insurance, and flexible working arrangements. The hybrid working model based in Cardiff provides an excellent work-life balance.

This is an ideal opportunity for someone looking to start their career in technical support within the fintech sector. You'll be part of an ambitious team working on improving existing products, building new ones, and expanding into new markets. The role offers excellent prospects for professional growth and development within a rapidly expanding company at the forefront of financial technology innovation.