Find LeanIX Mid-Level Software Engineer software engineering jobs

LeanIX is a company that provides IT support and technology solutions for global organizations.

We are looking for an IT Support Engineer (Apple) who is passionate about technology and eager to foster a reliable IT work environment for our global organization. Here, you will have the opportunity to support our systems, contribute to our processes, and provide essential support to our business.

Location: Bonn, Germany or Ljubljana, Slovenia – On-site
Contract type: 12-month fixed-term contract

What is waiting for you?
- Be the primary point of contact for employees seeking technical assistance over a diverse range of software and hardware issues
- Deliver effective 1st level support on-site
- Assist in setting up and maintaining audio and video equipment
- Participate in testing and integrating new technologies into our existing IT infrastructure
- Create, update, and maintain comprehensive training materials and technical documentation
- Analyze support requests to uncover underlying issues and trends
- Contribute to the standardization and ongoing improvements of IT Support processes and service quality

Who are we looking for?
- Experience in a technical help desk or support role
- Specialized knowledge of IT and Apple technologies, particularly in managing a fleet of Mac and iPhone devices using asset management systems and administering those devices remotely
- Experience with ticketing/service desk applications (e.g. Jira Service Desk, ServiceNow)
- Excellent communication skills in English, both written and spoken, with the ability to communicate technical content clearly
- Customer-oriented mindset with the ability to adapt swiftly to constantly changing environments
- Ideally experience in one or more of the following areas:
  - Identity Management with Okta
  - Microsoft365 administration
  - Mobile device management (e.g. JAMF or Microsoft Intune)
  - Administration of Atlassian products (Confluence & Jira)

Senior IT Support Engineer role at LeanIX, focusing on Apple technologies and providing technical assistance to employees.

LeanIX Mid-Level Software Engineer Software Engineering Jobs

Find LeanIX Mid-Level Software Engineer software engineering jobs