Tech Support Engineer

Level AI, a Series C startup founded in 2019 and headquartered in Mountain View, California, is transforming the customer service industry through its AI-native platform. The company leverages advanced technologies including Large Language Models to revolutionize contact centers by extracting deep insights from customer interactions.

As a Tech Support Engineer, you'll be joining a dynamic team with experience from industry leaders like Amazon Alexa, Facebook, and Google. You'll play a crucial role in ensuring customer satisfaction by providing technical support and troubleshooting for Level AI's software platform. This position requires expertise in SaaS applications, strong problem-solving abilities, and excellent communication skills.

The role involves close collaboration with Customer Success and Engineering teams, requiring you to be both technically proficient and customer-oriented. You'll be responsible for handling complex technical queries, documenting solutions, and contributing to the development of scalable support processes. This is an excellent opportunity for someone who wants to work with cutting-edge AI technology while making a direct impact on customer experience.

Level AI offers a unique environment where employees are trusted and empowered to forge their own path to success. The company maintains its competitive edge by consistently updating its platform with the latest AI innovations, making it an ideal place for professionals who want to stay at the forefront of technological advancement in customer engagement solutions.