Associate Customer Support Engineer

Lightcast, a global leader in labor market insights, is seeking an Associate Customer Support Engineer to be the first point of contact for their customers. This role is crucial in helping customers maximize the value they provide to learners and job seekers. The position involves handling inbound support requests, establishing customer relationships, and utilizing internal resources to provide timely solutions.

As an Associate Customer Support Engineer, you'll be responsible for diagnosing customer inquiries, investigating resolutions, and maintaining clear communication throughout the support process. You'll work with internal knowledge bases and FAQs to provide accurate solutions, while also collaborating with Senior Product Support Engineers when escalation is needed.

The ideal candidate should possess strong English communication skills, technical aptitude with web-based applications, and the ability to work independently in a fast-paced environment. This role requires flexibility with working hours, including rotating shifts covering nights, weekends, and holidays.

Lightcast maintains offices across the globe, including headquarters in Moscow (ID), Boston (MA), and locations in the United Kingdom, Europe, and India. The company is committed to diversity, equity, and inclusion, welcoming professionals from all backgrounds. This hybrid position offers an opportunity to join a company dedicated to driving economic prosperity and mobility through data-driven insights.

The role offers a competitive salary range and the chance to work with a diverse, global team while developing expertise in customer support and technical problem-solving. Join Lightcast to be part of a company that values equal employment opportunity and encourages employees to bring their authentic selves to work.