Senior Customer Support Engineer

Lightcast, a global leader in labor market insights, is seeking a Senior Customer Support Engineer to join their team in a hybrid work environment. This role is crucial for maintaining the high standards of customer support and technical problem-solving within the organization.

As a Senior Customer Support Engineer, you'll be at the forefront of investigating and resolving escalated customer support issues while serving as a mentor to Customer Support Engineers. Your daily responsibilities will include determining root causes of customer issues, analyzing support metrics and trends, and collaborating with top engineers at Lightcast to develop automated solutions for operational challenges.

The ideal candidate brings 4 years of work experience, with at least 2 years specifically in technical support or related fields. Your expertise should span across supporting 24x7x365 systems, globally distributed customers, and SaaS applications. Technical proficiency in HTTP APIs, networking protocols, and related tooling is essential.

What makes this role particularly exciting is the opportunity to work with enterprise customers, helping them integrate Lightcast data into their applications through APIs. You'll be instrumental in delivering unique insights and exceptional value to learners and job seekers. The position offers competitive compensation ranging from ₹4,80,000 to ₹7,00,000 annually.

Lightcast maintains a strong commitment to diversity, equity, and inclusion, welcoming professionals from all backgrounds. With offices across six continents and headquarters in Moscow (ID) and Boston (MA), you'll be part of a truly global organization dedicated to driving economic prosperity and mobility through data-driven insights.