Support Engineer - Network
Description For Support Engineer - Network
LightEdge Solutions is a leading provider of IT services with over 20 years of experience, offering comprehensive solutions including colocation, Infrastructure as a Service (IaaS), and cloud platforms. They are seeking a Support Engineer to join their dynamic team, focusing on network architecture, storage solutions, and disaster recovery.
The role requires a skilled professional with at least 3 years of experience in a cloud provider or MSP environment. You'll be working with cutting-edge technologies, solving complex technical challenges, and collaborating with multiple departments. The position involves handling network routing, security, virtualization, and storage solutions while maintaining high service availability.
As a Support Engineer, you'll be responsible for leading technical initiatives, managing escalations, and improving operational processes. The ideal candidate should have strong expertise in Cisco networking, VMware virtualization, and various storage solutions. The role offers opportunities for professional growth, continuous learning, and direct impact on business operations.
LightEdge maintains high security and compliance standards, with multiple certifications including ISO 20000-1, ISO 27001, HIPAA, and PCI-DSS 3.2. The company operates across multiple locations with purpose-built data centers, providing a true Hybrid Cloud Solution Center for their clients.
This is an excellent opportunity for a technical professional who wants to work with enterprise-level infrastructure, contribute to innovation, and be part of a growing team while expanding their technical knowledge and expertise.
Responsibilities For Support Engineer - Network
- Act as a technical thought leader within the support organization
- Field escalations from support team members and provide resolutions
- Solve complex customer issues involving network routing, security, virtualization, storage, and disaster recovery
- Collaborate with senior engineers for advanced troubleshooting
- Engage with Operations Leaders to improve operational processes
- Update internal documentation and procedures
- Partner with Training department for technician training programs
- Participate in knowledge-sharing activities
- Provide after-hours support as part of on-call rotation
Requirements For Support Engineer - Network
- Exceptional written and verbal communication skills
- Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
- At least 3 years of experience in cloud provider or MSP environment
- Strong experience with Cisco R/S
- Advanced knowledge of storage solutions (Pure and SolidFire systems)
- Advanced knowledge of firewall configuration (FortiGate)
- Extensive experience in managing VMware environments
- Proficiency in Backup Software (Acronis) and Disaster Recovery solutions (Zerto)
- Basic understanding of Linux/Unix and Windows operating systems
- Cisco certifications preferred (CCNP, CCIP, CCIE)
