Technical Support Engineer

LILT, a pioneering AI solution provider for enterprise translation, is seeking a Technical Support Engineer to join their dynamic team. The role combines technical expertise with customer service excellence, working with LILT's innovative Contextual AI Engine and translation platform. The position offers a hybrid work environment, competitive compensation ($110K-$115K), and comprehensive benefits.

The ideal candidate will serve as a crucial bridge between customers and the engineering team, troubleshooting complex technical issues, analyzing system data, and contributing to platform improvements. With a foundation in technologies like SQL, Linux, and various programming languages, you'll help maintain and enhance LILT's cutting-edge translation services that serve major clients like Intel, ASICS, and Canva.

This role presents an excellent opportunity to work with advanced AI technology while developing both technical and customer-facing skills. You'll be part of a mission-driven company that's making significant strides in the enterprise translation space, recently recognized in The Software Report's top software companies list and the Inc. 5000.

The position offers professional growth through the 70/20/10 learning model, combining hands-on experience with mentoring and formal training. You'll work in a fast-paced, innovative environment where your contributions directly impact both internal operations and customer success. The comprehensive benefits package, including equity, healthcare, and flexible time off, reflects LILT's commitment to employee well-being and long-term success.