Associate Technical Services Manager

LinkedIn is seeking an Associate Technical Services Manager to join our team in a hybrid work environment based in Sunnyvale or Omaha. This role is crucial in maintaining product health and quality through data-driven monitoring and analysis.

The position involves working at the intersection of technical support and engineering, handling complex member cases that require advanced investigation and resolution. You'll be responsible for monitoring product health through various data sources, including real-time monitoring, member escalations, and social media feedback.

As an Associate Technical Services Manager, you'll collaborate closely with Engineering and Product Management teams to implement improvements and deliver exceptional member experiences. The role requires strong analytical skills to aggregate and analyze member issues using internal tools and path analysis reports.

Key responsibilities include monitoring product quality metrics, investigating technical cases, analyzing dashboards, and driving quality improvement initiatives. You'll also play a vital role in product launches and sunsets, ensuring technical service readiness.

The ideal candidate brings 3+ years of relevant experience in Technical Support, Quality Assurance, or Product Operations, along with strong technical knowledge including SQL, JavaScript, and Unix. You should excel at data analysis and possess excellent communication skills to work effectively with both technical and non-technical stakeholders.

LinkedIn offers a competitive compensation package ranging from $85,000 to $140,000, plus equity and comprehensive benefits. You'll join a company culture built on trust, care, and inclusion, working with a global team dedicated to creating economic opportunities for the global workforce.

This role offers excellent growth potential and the opportunity to impact product quality at scale while working with cutting-edge technologies and talented professionals. If you're passionate about technical problem-solving, data analysis, and improving product quality, this position offers an exciting opportunity to advance your career at one of the world's leading professional networks.