Associate Technical Services Manager

LinkedIn, the world's largest professional network, is seeking an Associate Technical Services Manager to join their team in Bangalore. This hybrid role offers a unique opportunity to work at the intersection of technical support and product quality improvement. The position involves monitoring product health, investigating complex technical issues, and working directly with Engineering and Product Management teams to enhance member experiences.

As an Associate Technical Services Manager, you'll be responsible for analyzing data from multiple sources, including real-time product monitoring, member escalations, and social media, to identify and prioritize issues. Your team serves as the final escalation point before engineering, handling the most complex technical challenges that weren't resolved through other support channels.

The role requires a strong technical background with a BA/BS in Computer Science or equivalent experience, plus 3+ years in technical support or related fields. You'll need proficiency in web technologies (HTML, JavaScript, SQL), Unix systems, and familiarity with tools like JIRA and Salesforce. Strong analytical and communication skills are essential, as you'll be working with diverse stakeholders and presenting complex technical information to various audiences.

This position offers the flexibility of hybrid work, allowing you to balance remote work with office time when team collaboration is needed. You'll be part of LinkedIn's mission to create economic opportunity for every member of the global workforce, working in a culture built on trust, care, inclusion, and fun. The role provides an excellent opportunity to impact product quality at scale while developing both technical and leadership skills.