Associate Technical Services Manager

LinkedIn, the world's largest professional network, is seeking an Associate Technical Services Manager to join their team in a hybrid work environment based in Sunnyvale. This role sits at the critical intersection of technical support and product quality, serving as the final escalation point before engineering involvement.

The position requires a unique blend of technical expertise and analytical skills, where you'll be responsible for monitoring product health through various data sources including real-time monitoring, member escalations, and social media feedback. You'll be working directly with Engineering and Product Management teams to implement changes that enhance member and customer experience.

As an Associate Technical Services Manager, you'll be handling the most complex technical issues that haven't been resolved through other support channels. Your day-to-day responsibilities include aggregating and analyzing member bugs/issues using internal tools, conducting path analysis, and prioritizing fixes based on factors such as issue volume, member impact, and revenue implications.

The role offers an exciting opportunity to drive strategic initiatives for product quality improvement and play a crucial role in product launches and sunsets. You'll be working in a collaborative environment where you'll participate in team discussions, engage in healthy debate, and partner with various stakeholders to deliver the best possible member experience.

The position requires a strong technical foundation with knowledge of web technologies, databases, and development tools. You'll need excellent analytical skills to work with large datasets and strong communication abilities to effectively convey complex technical information to diverse audiences. The role offers competitive compensation ranging from $85,000 to $140,000, along with the opportunity to work for a company that's transforming the way the world works.

This is an ideal role for someone who combines technical expertise with a passion for product quality and user experience. You'll be part of a company culture built on trust, care, inclusion, and fun, where everyone has the opportunity to succeed and make a meaningful impact on the world's largest professional network.