Associate Technical Services Manager

LinkedIn, the world's largest professional network, is seeking an Associate Technical Services Manager to join their team in Bangalore. This hybrid role offers a unique opportunity to work at the intersection of technical support and product quality improvement. The position involves monitoring product health, investigating complex technical issues, and working directly with Engineering and Product Management teams to enhance member experience.

As an Associate Technical Services Manager, you'll be responsible for analyzing data from multiple sources, including real-time product monitoring, member escalations, and social media, to identify and resolve critical issues. Your team serves as the final escalation point before engineering, handling the most complex technical challenges that weren't resolved through other support channels.

The role requires strong analytical skills to aggregate and analyze member issues using internal tools and path analysis reports. You'll work closely with Product & Engineering stakeholders to prioritize and implement fixes based on factors such as issue volume, member impact, and revenue implications. Beyond operational support, you'll drive strategic initiatives to improve product quality and play a crucial role in product launches and sunsets.

This position offers an excellent opportunity for someone with a technical background who enjoys problem-solving and cross-functional collaboration. You'll be part of LinkedIn's mission to create economic opportunity for every member of the global workforce while working in a culture built on trust, care, inclusion, and fun. The hybrid work model provides flexibility to work both from home and the office, allowing for optimal productivity and team collaboration.