Associate Technical Services Manager

LinkedIn, the world's largest professional network, is seeking an Associate Technical Services Manager to join their team in a hybrid work environment. This role is crucial in maintaining product health and quality through data-driven monitoring and analysis. The position involves working with Engineering and Product Management teams to implement changes that enhance member and customer experience.

As an Associate Technical Services Manager, you'll be responsible for investigating and resolving complex technical issues that couldn't be addressed through other support channels. You'll use internal tools and path analysis reports to aggregate and analyze member bugs/issues, working closely with Product & Engineering stakeholders to prioritize and implement solutions based on factors such as issue volume, member impact, and revenue implications.

The role requires a strong technical background with knowledge of web technologies, including HTML, JavaScript, SQL, and Unix. You'll need excellent analytical skills to work with large data sets and identify critical trends. Communication skills are essential as you'll be interfacing with both technical and non-technical audiences at all levels.

This position offers an excellent opportunity to impact product quality directly and drive strategic initiatives. You'll be involved in product launches and sunsets, ensuring technical service readiness and quality standards are met. The role comes with competitive compensation ($85,000-$140,000/year) and comprehensive benefits including equity and annual performance bonuses.

LinkedIn offers a collaborative work environment focused on trust, care, inclusion, and fun. You'll be part of a company that's transforming the way the world works while having opportunities for your own professional growth and development. If you're passionate about technical problem-solving, data analysis, and improving product quality, this role offers an excellent opportunity to make a significant impact at a leading technology company.