Associate Technical Services Manager

LinkedIn is seeking an Associate Technical Services Manager to join our growing team. This role represents a unique opportunity to work at the world's largest professional network, where you'll be responsible for maintaining and improving product quality while providing high-level technical support.

The position offers a hybrid work environment, allowing you to work both remotely and from LinkedIn's offices in Sunnyvale or Omaha. As an Associate Technical Services Manager, you'll be at the intersection of technical support and product quality, serving as the final escalation point for complex technical issues.

Your responsibilities will include monitoring product health through various data sources, investigating and resolving complex member cases, and collaborating with Engineering and Product Management teams. You'll analyze data from multiple sources, including real-time product monitoring, member escalations, and social media, to identify trends and drive improvements.

The ideal candidate brings 3+ years of experience in Technical Support, Quality Assurance, or Product Operations, along with strong technical skills including familiarity with HTML, JavaScript, SQL, and Unix. You'll need excellent analytical abilities to work with large datasets and strong communication skills to interact with both technical and non-technical stakeholders.

This role offers competitive compensation ($85,000-$140,000/year) and comprehensive benefits. You'll be part of a company that values trust, care, inclusion, and fun, while working on products that impact millions of professionals worldwide. If you're passionate about technical problem-solving, data analysis, and improving product quality at scale, this role presents an excellent opportunity to advance your career at a leading tech company.