Associate Technical Services Manager

LinkedIn, the world's largest professional network, is seeking an Associate Technical Services Manager to join their team in a hybrid work environment. This role is crucial in maintaining product quality and resolving complex technical issues that impact LinkedIn's vast user base.

The position requires a unique blend of technical expertise and problem-solving skills, as you'll be the final escalation point for complex technical issues. You'll work directly with Engineering and Product Management teams to implement changes that enhance member experience. The role involves monitoring product health through various data sources, including real-time monitoring, member escalations, and social media feedback.

As an Associate Technical Services Manager, you'll be responsible for aggregating and analyzing member issues using internal tools and path analysis reports. You'll prioritize fixes based on factors such as issue volume, member impact, and revenue implications. The role goes beyond operational support, as you'll also drive strategic initiatives to improve product quality and play a key role in product launches and sunsets.

The ideal candidate should have a strong technical background with at least 3 years of experience in Technical Support, Quality Assurance, or Product Operations. Knowledge of web technologies, including HTML, JavaScript, SQL, and APIs, is essential. You should be comfortable working with Unix systems and have excellent analytical skills for handling large datasets.

LinkedIn offers a competitive compensation package ranging from $85,000 to $140,000, along with comprehensive benefits including medical insurance and equity opportunities. The company's commitment to employee growth, inclusive culture, and global impact makes this an excellent opportunity for someone looking to make a significant contribution to the world's largest professional network.

Working at LinkedIn means joining a company that's transforming the way professionals connect and grow their careers. You'll be part of a team that values trust, care, inclusion, and fun, while having the opportunity to influence products that impact millions of users worldwide. The hybrid work model offers flexibility while maintaining important team connections and collaboration opportunities.