Associate Technical Services Manager

LinkedIn, the world's largest professional network, is seeking an Associate Technical Services Manager to join their team in a hybrid work environment based in Sunnyvale. This role is crucial in maintaining product quality and member satisfaction by monitoring product health through various data sources and implementing improvements.

The position requires a unique blend of technical expertise and analytical skills, where you'll serve as the final escalation point for complex technical issues. You'll work directly with Engineering and Product Management teams to implement changes that enhance member experience. The role involves analyzing member bugs/issues using internal tools, path analysis reports, and available data to drive fixes for key product issues.

Key responsibilities include monitoring product quality metrics, investigating complex technical cases, analyzing dashboards for quick issue identification, and partnering with stakeholders to drive quality improvements. You'll also play a vital role in product launches and sunsets, ensuring technical service readiness.

The ideal candidate should have a strong technical background with 3+ years of experience in Technical Support, Quality Assurance, or Product Operations. Knowledge of web technologies, including HTML, JavaScript, SQL, and Unix, is essential. Strong analytical and communication skills are crucial as you'll be working with both technical and non-technical audiences.

LinkedIn offers a competitive compensation package, including a salary range of $85,000 to $140,000, plus annual performance bonus, stock options, and comprehensive benefits. The company provides a collaborative work environment focused on trust, care, inclusion, and fun, where employees can grow their careers while making a significant impact on the world's largest professional network.

This role offers an excellent opportunity to work at the intersection of technical support and product quality, making a direct impact on LinkedIn's member experience while working with cutting-edge technologies and talented professionals.