Associate Technical Services Manager

LinkedIn, the world's largest professional network, is seeking an Associate Technical Services Manager to join their team in a hybrid work environment based in Sunnyvale or Omaha. This role is crucial in maintaining product health and quality through data-driven monitoring and analysis. The position serves as the final escalation point before engineering, handling complex technical issues that require deep investigation and resolution.

The role combines operational support with strategic initiatives to improve product quality. You'll work directly with Engineering and Product Management teams to implement changes that enhance member and customer experience. Using various data sources including real-time monitoring, member escalations, and social media, you'll identify trends and drive solutions for key product issues.

As an Associate Technical Services Manager, you'll be responsible for aggregating and analyzing member bugs/issues using internal tools and path analysis reports. You'll prioritize issues based on factors such as volume, member impact, and revenue implications. The role requires excellent analytical skills, strong communication abilities, and technical expertise in web technologies.

The position offers competitive compensation ranging from $85,000 to $140,000, along with comprehensive benefits including medical insurance, dental coverage, vision care, 401k, and equity opportunities. LinkedIn provides a collaborative work environment where you can make a significant impact on product quality while working with cutting-edge technologies and talented professionals.

This is an excellent opportunity for someone with 3+ years of technical experience who wants to bridge the gap between technical support and engineering while driving product quality improvements at scale. You'll be part of a company that's committed to creating economic opportunities for the global workforce while enjoying the benefits of a flexible hybrid work arrangement.