Associate Technical Services Manager

LinkedIn is seeking an Associate Technical Services Manager to join our team in Bangalore. This hybrid role offers the flexibility to work both remotely and from the office. As an Associate Technical Services Manager, you'll be at the forefront of ensuring product quality and member satisfaction. You'll monitor product health using multiple data sources, investigate complex technical issues, and work directly with Engineering and Product Management teams to implement improvements.

The role requires a unique blend of technical expertise and analytical skills. You'll be responsible for analyzing member issues using internal tools and path analysis reports, then collaborating with stakeholders to prioritize and drive fixes based on factors like issue volume, member impact, and revenue implications. Beyond operational support, you'll lead strategic initiatives to enhance product quality and play a crucial role in product launches and sunsets.

This position offers an opportunity to work at the world's largest professional network, where you'll contribute to creating economic opportunities for the global workforce. LinkedIn's culture is built on trust, care, inclusion, and fun – where everyone can succeed. You'll be part of a team that values diverse ideas and engages in healthy discourse to drive innovation.

The ideal candidate brings 3+ years of relevant experience, strong technical knowledge including SQL, JavaScript, and Linux, and excellent analytical and communication skills. You'll work in a collaborative environment, partnering with cross-functional teams to deliver the best member experience possible. This role offers growth opportunities through strategic project ownership and direct impact on product quality improvements.