Associate Technical Services Manager
Description For Associate Technical Services Manager
LinkedIn is seeking an Associate Technical Services Manager to join our team in a hybrid work environment. This role is crucial in maintaining product health and quality by monitoring various data sources and working directly with Engineering and Product Management teams. The position offers an exciting opportunity to work at the world's largest professional network, where you'll be responsible for investigating and resolving complex technical issues while driving strategic initiatives to improve product quality.
As an Associate Technical Services Manager, you'll be at the forefront of technical problem-solving, working with multiple stakeholders to ensure the best member experience possible. You'll analyze member bugs/issues using internal tools, path analysis reports, and available data to drive fixes for key product issues. The role requires strong analytical skills, technical knowledge, and excellent communication abilities to work effectively with both technical and non-technical audiences.
The position offers competitive compensation ranging from $85,000 to $140,000 annually, along with comprehensive benefits including medical, dental, and vision insurance. You'll be part of a culture built on trust, care, inclusion, and fun, where everyone has the opportunity to succeed and grow professionally.
Key responsibilities include monitoring product health metrics, investigating complex technical cases, analyzing dashboards for issue identification, and partnering with Product & Engineering teams for quality improvements. The ideal candidate will have 3+ years of relevant experience, strong technical background, and excellent analytical and communication skills.
Join LinkedIn to be part of a team that's transforming the way the world works while enjoying the benefits of a flexible hybrid work environment and opportunities for professional growth. Your role will be essential in maintaining and improving the quality of LinkedIn's products and services, directly impacting millions of professionals worldwide.
Responsibilities For Associate Technical Services Manager
- Monitor key metrics related to product quality and drive initiatives to achieve related goals
- Review, investigate, and resolve complex technical member cases within target SLAs
- Monitor and analyze reporting and dashboards to identify issues
- Partner with Product & Engineering stakeholders to drive quality improvement initiatives
- Drive post mortems to identify process gaps and take corrective actions
- Drive overall support readiness for new products and features
Requirements For Associate Technical Services Manager
- BA/BS degree in Computer Science, Computer Engineering or equivalent experience
- 3+ years of experience in Technical Support, Quality Assurance, Product Operations, Product Management or a related field
- Familiarity with HTML, JavaScript, SQL, AJAX, APIs, and other web development technologies
- Familiarity with Unix and cURL
- Excellent analytical skills and communication skills
Benefits For Associate Technical Services Manager
- Comprehensive health benefits including medical, dental, and vision insurance
- Hybrid work environment
- Professional development opportunities
