Technical Services Manager

LinkedIn is seeking a Technical Services Manager to join their team in a hybrid role based out of Mountain View, San Francisco, or Omaha. This position plays a crucial role in monitoring product health and quality, working directly with Engineering and Product Management teams to implement improvements and deliver the best member experience possible.

The Technical Services Manager will be responsible for analyzing complex technical issues using various data sources, including real-time product monitoring, member escalations, and help center discussions. They serve as the final escalation point before engineering, handling the most complex issues not resolved through other support channels.

Key responsibilities include monitoring product quality metrics, investigating technical cases, leading cross-team discussions, and driving strategic initiatives to improve product quality. The role requires strong analytical skills, technical expertise, and the ability to influence business decisions across the organization.

The ideal candidate will have 6+ years of experience in technical support or related fields, strong programming and database knowledge, and excellent communication skills. They should be comfortable working with diverse technical and non-technical stakeholders and have a proven track record of driving quality improvements through data-driven insights.

This role offers competitive compensation ($103,000-$170,000) and the opportunity to work at one of the world's largest professional networks, making a direct impact on product quality and member experience. The hybrid work environment allows for flexibility while maintaining strong team collaboration and culture.