Technical Services Manager

LinkedIn, the world's largest professional network, is seeking a Technical Services Manager to join their team in a hybrid work environment. This role represents a unique opportunity to impact product quality and member experience at massive scale.

The Technical Services Manager will serve as a crucial bridge between technical support and engineering teams, handling complex escalations and driving quality improvements across LinkedIn's products. You'll be responsible for monitoring product health through various data sources, including real-time monitoring, member feedback, and social media, while working directly with Engineering and Product Management teams to implement necessary changes.

Your day-to-day responsibilities will include analyzing member issues using internal tools and path analysis reports, prioritizing fixes based on impact metrics, and leading strategic initiatives to improve product quality. You'll focus on key metrics such as bug introduction rate, bug backlog, and SLA performance. The role requires a strong technical background, with experience in JavaScript, SQL, Unix, and APIs, combined with excellent analytical and communication skills.

The position offers competitive compensation ranging from $103,000 to $170,000, plus additional benefits including equity and annual performance bonuses. You'll work in a hybrid setting, splitting time between home and LinkedIn's office, with the flexibility to be based in Sunnyvale, San Francisco, or Omaha NE offices.

This role is perfect for someone who combines technical expertise with strong leadership skills and has a passion for improving product quality and user experience. You'll have the opportunity to influence business decisions, lead major work streams, and drive initiatives that directly impact LinkedIn's millions of users worldwide. The company's culture emphasizes trust, care, inclusion, and fun, providing an environment where you can grow professionally while making a significant impact.