Technical Services Manager

LinkedIn, the world's largest professional network, is seeking a Technical Services Manager to join their team in a hybrid work environment. This role represents a unique opportunity to impact product quality and member experience at massive scale.

The Technical Services Manager will serve as a crucial bridge between technical support and engineering teams, handling complex member issues that require deep technical expertise. You'll be responsible for monitoring product health through various data sources, including real-time monitoring, member escalations, and social media feedback. Your analysis and insights will directly influence product improvements and bug fixes.

Key aspects of the role include:

• Leading technical investigations and resolving complex member cases
• Analyzing data to identify trends and prioritize issues based on member impact
• Partnering with Product and Engineering teams to drive quality improvements
• Managing support readiness for new product launches
• Driving strategic initiatives to improve overall product quality

The ideal candidate brings 6+ years of experience in technical support or related fields, strong analytical capabilities, and excellent communication skills. Technical expertise in areas like SQL, JavaScript, and APIs is essential, as you'll be working with various tools and technologies to investigate and resolve issues.

LinkedIn offers a competitive compensation package ($103,000-$170,000), along with benefits including medical insurance, 401k, and stock options. The hybrid work environment allows for flexibility while maintaining team collaboration and culture.

This role provides an excellent opportunity to:

• Impact millions of professionals worldwide
• Work with cutting-edge technology at scale
• Drive meaningful improvements in product quality
• Develop leadership skills while managing critical initiatives
• Join a company culture built on trust, care, and inclusion

If you're passionate about technology, problem-solving, and improving user experience, this role offers the perfect blend of technical challenge and strategic impact.