Technical Services Manager

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce.
$103,000 - $170,000
Backend
Staff Software Engineer
Hybrid
5,000+ Employees
6+ years of experience
Enterprise SaaS

Description For Technical Services Manager

LinkedIn, the world's largest professional network, is seeking a Technical Services Manager to join their team in a hybrid work environment. This role is pivotal in maintaining product health and quality across LinkedIn's platform, utilizing data from multiple sources to drive improvements and resolve complex technical issues.

The position requires a blend of technical expertise and leadership skills, as you'll be responsible for monitoring product health, analyzing member escalations, and working directly with Engineering and Product Management teams. You'll lead strategic initiatives to improve product quality, focusing on key metrics such as bug introduction rate, bug backlog, and SLA performance.

As a Technical Services Manager, you'll be the final escalation point for complex technical issues, requiring deep problem-solving abilities and technical knowledge. The role involves aggregating and analyzing member bugs/issues using internal tools, path analysis reports, and available data to drive fixes for key product issues.

The ideal candidate will have 6+ years of relevant experience, strong technical background with knowledge of various programming languages and databases, and excellent analytical and communication skills. You'll work in a collaborative environment that values trust, care, inclusion, and fun, with opportunities to make a significant impact on LinkedIn's product quality and member experience.

Benefits include competitive compensation ($103,000-$170,000), performance bonuses, stock options, and comprehensive benefits package. The role offers the flexibility of hybrid work from multiple office locations including Sunnyvale, San Francisco, or Omaha.

Last updated 2 days ago

Responsibilities For Technical Services Manager

  • Monitor key metrics related to product quality and drive initiatives to achieve related goals
  • Review, investigate, and resolve complex technical member cases within target SLAs
  • Lead team projects and influence PTS team strategy
  • Monitor and analyze reporting and dashboards to identify issues
  • Partner with Product & Engineering stakeholders to drive quality improvement initiatives
  • Drive post mortems to identify process gaps
  • Drive support readiness for new products and features

Requirements For Technical Services Manager

JavaScript
Python
Java
  • BA/BS degree in Computer Science, Computer Engineering or related technical field
  • 6+ years of experience in Technical Support, Quality Assurance, Product Operations, Product Management or related field
  • Experience with HTML and/or JavaScript
  • Experience working with databases like SQL, Oracle or similar
  • Experience with Unix command line and/or Unix shell scripting
  • Experience with APIs or other web development technologies

Benefits For Technical Services Manager

Equity
  • Competitive salary
  • Performance bonus
  • Stock options
  • Comprehensive benefits package
  • Hybrid work flexibility

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