LinkedIn, the world's largest professional network, is seeking a Technical Services Manager to join their team in a hybrid work environment. This role is pivotal in maintaining product health and quality across LinkedIn's platform, utilizing data from multiple sources to drive improvements and resolve complex technical issues.
The position requires a blend of technical expertise and leadership skills, as you'll be responsible for monitoring product health, analyzing member escalations, and working directly with Engineering and Product Management teams. You'll lead strategic initiatives to improve product quality, focusing on key metrics such as bug introduction rate, bug backlog, and SLA performance.
As a Technical Services Manager, you'll be the final escalation point for complex technical issues, requiring deep problem-solving abilities and technical knowledge. The role involves aggregating and analyzing member bugs/issues using internal tools, path analysis reports, and available data to drive fixes for key product issues.
The ideal candidate will have 6+ years of relevant experience, strong technical background with knowledge of various programming languages and databases, and excellent analytical and communication skills. You'll work in a collaborative environment that values trust, care, inclusion, and fun, with opportunities to make a significant impact on LinkedIn's product quality and member experience.
Benefits include competitive compensation ($103,000-$170,000), performance bonuses, stock options, and comprehensive benefits package. The role offers the flexibility of hybrid work from multiple office locations including Sunnyvale, San Francisco, or Omaha.