Technical Services Manager

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce.
$103,000 - $170,000
Backend
Staff Software Engineer
Hybrid
5,000+ Employees
6+ years of experience
Enterprise SaaS

Description For Technical Services Manager

LinkedIn, the world's largest professional network, is seeking a Technical Services Manager to join their team in a hybrid work environment. This role is pivotal in maintaining product health and quality through data-driven monitoring and analysis. The position offers a competitive salary range of $103,000 to $170,000 and requires 6+ years of relevant experience.

As a Technical Services Manager, you'll be responsible for monitoring product health using multiple data sources, including real-time monitoring, member escalations, and social media. You'll work directly with Engineering and Product Management teams to implement changes that enhance member and customer experience. The role involves investigating complex technical issues, analyzing member bugs, and driving strategic initiatives to improve product quality.

The ideal candidate should have a strong technical background with a BA/BS in Computer Science or related field, experience with various programming languages and technologies including SQL, Python, Java, and JavaScript. You'll need to demonstrate excellent analytical skills and the ability to communicate complex technical concepts to diverse audiences.

This position offers an opportunity to impact product quality at scale, working with cross-functional teams in a collaborative environment. You'll be part of LinkedIn's mission to create economic opportunity for every member of the global workforce while enjoying the benefits of working for a leading tech company. The hybrid work model allows for flexibility while maintaining team connection and collaboration.

The role combines technical expertise with leadership responsibilities, making it ideal for someone who enjoys both hands-on technical work and strategic planning. You'll be instrumental in shaping product quality initiatives and driving continuous improvement in LinkedIn's technical services.

Last updated 2 days ago

Responsibilities For Technical Services Manager

  • Monitor key metrics related to product quality and drive initiatives to achieve related goals and improve product quality
  • Review, investigate, and resolve complex technical member cases within the target SLAs
  • Lead team projects, define improvements and influence the direction of PTS team strategy
  • Monitor and analyze reporting and dashboards to quickly identify issues
  • Partner with Product & Engineering stakeholders to drive quality improvement initiatives
  • Drive post mortems to identify process gaps and take corrective actions
  • Drive overall support readiness for new products and features

Requirements For Technical Services Manager

Python
Java
JavaScript
  • BA/BS degree in Computer Science, Computer Engineering or related technical field
  • 6+ years of experience in Technical Support, Quality Assurance, Product Operations, Product Management or related field
  • Experience with HTML and/or JavaScript
  • Experience working with databases like SQL, Oracle or similar
  • Experience with Unix command line and/or Unix shell scripting
  • Experience with APIs or other web development technologies

Benefits For Technical Services Manager

Medical Insurance
401k
  • Competitive salary
  • Hybrid work environment
  • Professional development opportunities

Interested in this job?

Jobs Related To LinkedIn Technical Services Manager

Software Engineering Manager - Applications

Engineering leadership role at LinkedIn Bangalore, focusing on product development and team management for the Indian market, requiring 8+ years of experience.

Manager, Software Engineering - LinkedIn Feed

Lead software engineering team for LinkedIn Feed, focusing on data engineering and AI-driven content recommendations.

Senior Manager, Technical Delivery

Senior Manager, Technical Delivery role at LinkedIn leading solution architects and developers in GTM applications focused on Forecasting, Territory Planning, and Workflow Automation.

Technical Services Manager

Technical Services Manager position at LinkedIn focusing on product quality, technical support, and engineering collaboration.

Staff Software Engineer, Multi-Language Infrastructure (Python Expertise)

Staff Software Engineer position at LinkedIn focusing on Python infrastructure and multi-language development with competitive compensation and benefits.