Technical Services Manager

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce.
$103,000 - $170,000
Backend
Mid-Level Software Engineer
Hybrid
5000+ Employees
6+ years of experience
Enterprise SaaS

Description For Technical Services Manager

LinkedIn, the world's largest professional network, is seeking a Technical Services Manager to join their team in a hybrid work environment. This role represents a unique opportunity to impact product quality and member experience at massive scale.

The Technical Services Manager will serve as a crucial bridge between technical support and engineering teams, handling complex member cases and driving quality improvements across LinkedIn's products. You'll be responsible for monitoring product health through various data sources, including real-time monitoring, member escalations, and social media feedback.

As the final escalation point before engineering, you'll tackle the most challenging technical issues that other support channels couldn't resolve. Your role involves sophisticated problem investigation using internal tools, path analysis reports, and data analytics to identify and prioritize fixes based on member impact and revenue considerations.

Beyond day-to-day operations, you'll lead strategic initiatives to enhance product quality, focusing on metrics like bug introduction rate and SLA performance. The role requires a strong technical background, with experience in databases, Unix systems, and web technologies, combined with excellent analytical and communication skills.

Working at LinkedIn offers competitive compensation ($103,000-$170,000), comprehensive benefits, and the opportunity to shape how millions of professionals connect and grow professionally. The hybrid work model allows for flexibility while maintaining strong team collaboration and culture.

The ideal candidate brings 6+ years of relevant experience, strong technical skills including SQL and Python, and the ability to lead cross-functional initiatives. You'll work with diverse stakeholders across engineering, product management, and support teams to drive continuous improvement in LinkedIn's product quality and member experience.

This role offers significant growth potential and the chance to make a meaningful impact on LinkedIn's mission of creating economic opportunity for every member of the global workforce. Join a culture built on trust, care, inclusion, and fun, where your contributions will directly influence how professionals worldwide connect and achieve their career goals.

Last updated 2 days ago

Responsibilities For Technical Services Manager

  • Monitor key metrics related to product quality and drive initiatives to achieve related goals
  • Review, investigate, and resolve complex technical member cases within target SLAs
  • Lead team projects and influence PTS team strategy
  • Monitor and analyze reporting and dashboards to identify issues
  • Partner with Product & Engineering stakeholders to drive quality improvement initiatives
  • Drive post mortems to identify process gaps and prevent recurrences
  • Drive overall support readiness for new products and features

Requirements For Technical Services Manager

Java
JavaScript
Python
  • BA/BS degree in Computer Science, Computer Engineering or related technical field
  • 6+ years of experience in Technical Support, Quality Assurance, Product Operations, Product Management or related field
  • Experience with HTML and/or JavaScript
  • Experience working with databases like SQL, Oracle or similar
  • Experience with Unix command line and/or Unix shell scripting
  • Experience with APIs or other web development technologies

Benefits For Technical Services Manager

401k
Medical Insurance
Dental Insurance
Vision Insurance
  • Annual performance bonus
  • Stock
  • Benefits package

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