LinkedIn, the world's largest professional network, is seeking a Technical Services Manager to join their team in a hybrid work environment. This role represents a unique opportunity to impact product quality and member experience at massive scale.
As a Technical Services Manager, you'll be at the intersection of technical support and product quality, serving as the final escalation point before engineering teams. Your responsibilities will encompass monitoring product health through various data sources, including real-time monitoring, member escalations, and social media feedback. You'll be tasked with investigating complex technical issues, working directly with Engineering and Product Management teams to implement solutions that enhance the member experience.
The role requires a strong technical foundation, with expertise in databases, Unix systems, and web technologies. You'll lead strategic initiatives to improve product quality, analyzing metrics such as bug introduction rates and SLA performance. Your work will directly influence product decisions and quality improvements across LinkedIn's platform.
This position offers competitive compensation ranging from $103,000 to $170,000, along with the opportunity to work in a hybrid environment from LinkedIn's Sunnyvale, San Francisco, or Omaha offices. You'll be part of a culture built on trust, care, inclusion, and fun, where your contributions will help transform the way the world works.
The ideal candidate brings 6+ years of relevant experience, strong analytical capabilities, and excellent communication skills. You'll work with diverse stakeholders, lead cross-team initiatives, and drive quality improvements that impact millions of LinkedIn members worldwide. This role offers the perfect blend of technical leadership and strategic impact in a company that's shaping the future of professional networking.