Technical Services Manager

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce.
$103,000 - $170,000
Backend
Staff Software Engineer
Hybrid
5,000+ Employees
6+ years of experience
Enterprise SaaS

Description For Technical Services Manager

LinkedIn, the world's largest professional network, is seeking a Technical Services Manager to join their team in a hybrid work environment. This role represents a unique opportunity to impact product quality and member experience at massive scale.

As a Technical Services Manager, you'll be at the intersection of technical support and product quality, serving as the final escalation point before engineering teams. Your responsibilities will encompass monitoring product health through various data sources, including real-time monitoring, member escalations, and social media feedback. You'll be tasked with investigating complex technical issues, working directly with Engineering and Product Management teams to implement solutions that enhance the member experience.

The role requires a strong technical foundation, with expertise in databases, Unix systems, and web technologies. You'll lead strategic initiatives to improve product quality, analyzing metrics such as bug introduction rates and SLA performance. Your work will directly influence product decisions and quality improvements across LinkedIn's platform.

This position offers competitive compensation ranging from $103,000 to $170,000, along with the opportunity to work in a hybrid environment from LinkedIn's Sunnyvale, San Francisco, or Omaha offices. You'll be part of a culture built on trust, care, inclusion, and fun, where your contributions will help transform the way the world works.

The ideal candidate brings 6+ years of relevant experience, strong analytical capabilities, and excellent communication skills. You'll work with diverse stakeholders, lead cross-team initiatives, and drive quality improvements that impact millions of LinkedIn members worldwide. This role offers the perfect blend of technical leadership and strategic impact in a company that's shaping the future of professional networking.

Last updated a day ago

Responsibilities For Technical Services Manager

  • Monitor key metrics related to product quality and drive initiatives to achieve related goals and improve product quality
  • Review, investigate, and resolve complex technical member cases within the target SLAs
  • Lead cross team discussions, bringing in diverse perspectives and ensuring ideas are challenged respectfully
  • Lead team projects, define improvements and influence the direction of PTS team strategy
  • Monitor and analyze reporting and dashboards to quickly identify issues and take corrective action
  • Report on escalation trends, top issues, and improvement opportunities
  • Partner with Product & Engineering stakeholders to drive quality improvement initiatives
  • Drive post mortems to identify process gaps and take corrective actions
  • Drive overall support readiness for new products and features

Requirements For Technical Services Manager

Python
Java
JavaScript
  • BA/BS degree in Computer Science, Computer Engineering or related technical field
  • 6+ years of experience in Technical Support, Quality Assurance, Product Operations, Product Management or related field
  • Experience with HTML and/or JavaScript
  • Experience working with databases like SQL, Oracle or similar
  • Experience with Unix command line and/or Unix shell scripting
  • Experience with APIs or other web development technologies

Benefits For Technical Services Manager

Medical Insurance
401k
Equity
  • Competitive salary
  • Hybrid work environment
  • Performance bonus
  • Stock options
  • Comprehensive benefits package

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