Technical Services Manager

LinkedIn, the world's largest professional network, is seeking a Technical Services Manager to join their team in a hybrid work environment. This role is crucial in maintaining product health and quality through data-driven monitoring and analysis. The position requires a blend of technical expertise and leadership skills, working directly with Engineering and Product Management teams to implement improvements and resolve complex technical issues.

The role involves monitoring product health through various data sources, including real-time monitoring, member escalations, and help center discussions. As the final escalation point before engineering, you'll handle complex technical issues and work closely with stakeholders to drive product quality improvements. You'll be responsible for analyzing member bugs/issues, prioritizing fixes based on impact metrics, and leading strategic initiatives to enhance product quality.

The ideal candidate will have 6+ years of experience in technical support or related fields, strong analytical skills, and expertise in various technical tools including SQL, Java, Python, and JavaScript. You'll need to demonstrate excellent communication skills to work effectively with both technical and non-technical audiences.

This position offers competitive compensation ($103,000 - $170,000) and comprehensive benefits including equity, healthcare, and 401k. You'll be part of a culture built on trust, care, inclusion, and fun, working with a team dedicated to transforming the way the world works. The hybrid work model allows for flexibility while maintaining strong team connections and collaboration.