Technical Services Manager

LinkedIn, the world's largest professional network, is seeking a Technical Services Manager to join their team in a hybrid work environment. This role represents a unique opportunity to impact product quality and member experience at scale.

The Technical Services Manager will be responsible for monitoring product health and quality through various data sources, including real-time monitoring, member escalations, and social media. As the final escalation point before engineering, you'll handle complex technical issues that couldn't be resolved through other support channels.

Your day-to-day responsibilities will include analyzing member bugs/issues using internal tools, collaborating with Product & Engineering stakeholders, and driving strategic initiatives to improve product quality. You'll focus on key metrics such as bug introduction rate, bug backlog, and SLA performance.

The ideal candidate brings 6+ years of experience in Technical Support, Quality Assurance, or Product Operations, along with strong technical skills including SQL, Java, Python, and JavaScript. You should be comfortable with Unix systems and API technologies, and possess excellent analytical and communication skills.

This position offers a competitive salary range of $103,000 to $170,000 per year, along with the opportunity to work in a hybrid environment from LinkedIn's offices in Sunnyvale, San Francisco, or Omaha. You'll be part of a company culture built on trust, care, inclusion, and fun, where every member has the opportunity to make a significant impact on the world's largest professional network.

The role combines technical expertise with leadership responsibilities, requiring both strong analytical capabilities and the ability to drive strategic initiatives. You'll work closely with various teams to ensure product quality and member satisfaction, making this an excellent opportunity for someone who enjoys both technical challenges and collaborative problem-solving.