Technical Services Manager

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce.
$103,000 - $170,000
Backend
Mid-Level Software Engineer
Hybrid
5,000+ Employees
6+ years of experience
Enterprise SaaS

Description For Technical Services Manager

LinkedIn, the world's largest professional network, is seeking a Technical Services Manager to join their team in a hybrid work arrangement. This role sits at the crucial intersection between product quality and member experience, serving as the final escalation point before engineering. The position requires a blend of technical expertise and leadership skills to monitor product health, investigate complex issues, and drive quality improvements across the platform.

The role involves working closely with Engineering and Product Management teams to implement changes that enhance member experience. You'll be responsible for analyzing data from multiple sources, including real-time monitoring, member escalations, and social media, to identify and prioritize issues. This position offers an opportunity to influence product quality at scale, leading strategic initiatives to improve bug introduction rates, backlog management, and SLA performance.

As a Technical Services Manager, you'll be part of a company that's committed to creating economic opportunity for every member of the global workforce. The role offers competitive compensation ranging from $103,000 to $170,000, along with comprehensive benefits including medical insurance and 401k. LinkedIn's culture is built on trust, care, inclusion, and fun, providing an environment where professionals can grow and make a significant impact.

The ideal candidate will bring 6+ years of relevant experience, strong technical skills including SQL, Python, and Java, and excellent analytical and communication abilities. This is an excellent opportunity for someone who enjoys solving complex technical challenges while driving organizational improvements and leading strategic initiatives.

Last updated 3 days ago

Responsibilities For Technical Services Manager

  • Monitor key metrics related to product quality and drive initiatives to achieve related goals and improve product quality
  • Review, investigate, and resolve complex technical member cases within the target SLAs
  • Lead team projects and influence PTS team strategy
  • Monitor and analyze reporting and dashboards to identify issues
  • Partner with Product & Engineering stakeholders to drive quality improvement initiatives
  • Drive post mortems to identify process gaps
  • Drive overall support readiness for new products and features

Requirements For Technical Services Manager

Python
Java
JavaScript
  • BA/BS degree in Computer Science, Computer Engineering or related technical field
  • 6+ years of experience in Technical Support, Quality Assurance, Product Operations, Product Management or related field
  • Experience with HTML and/or JavaScript
  • Experience working with databases like SQL, Oracle or similar
  • Experience with Unix command line and/or Unix shell scripting
  • Experience with APIs or other web development technologies

Benefits For Technical Services Manager

Medical Insurance
401k
  • Medical Insurance
  • 401k
  • Flexible work arrangements
  • Professional development opportunities

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