LinkedIn is seeking a Technical Services Manager to join our team in a hybrid work environment. This role is crucial in maintaining product health and quality by analyzing data from multiple sources and working directly with Engineering and Product Management teams. The position requires a blend of technical expertise and leadership skills to handle complex technical issues and drive strategic quality improvement initiatives.
As a Technical Services Manager, you'll be responsible for monitoring product health through various data sources, including real-time monitoring, member escalations, and help center discussions. You'll serve as the final escalation point before engineering, handling the most complex technical issues that couldn't be resolved through other support channels.
The role involves aggregating and analyzing member bugs/issues using internal tools and working closely with Product & Engineering stakeholders to prioritize and implement solutions. You'll be expected to drive strategic initiatives to improve product quality, focusing on metrics such as bug introduction rate, bug backlog, and SLA performance.
Key responsibilities include leading team projects, monitoring quality metrics, investigating complex technical cases, and ensuring support readiness for new product launches. You'll also be instrumental in conducting post-mortems and implementing process improvements to prevent issue recurrence.
The ideal candidate brings 6+ years of relevant experience, strong technical background including SQL and programming knowledge, and excellent analytical and communication skills. This position offers competitive compensation ($103,000-$170,000) and comprehensive benefits including equity participation. Join LinkedIn to help shape the future of professional networking while working with cutting-edge technology and talented teams.