Technical Services Manager

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce.
$103,000 - $170,000
Backend
Staff Software Engineer
Hybrid
5,000+ Employees
6+ years of experience
Enterprise SaaS

Description For Technical Services Manager

LinkedIn, the world's largest professional network, is seeking a Technical Services Manager to join their team in a hybrid work environment. This role is pivotal in maintaining product health and quality across LinkedIn's platform, working directly with Engineering and Product Management teams.

The position requires a unique blend of technical expertise and leadership skills, as you'll be responsible for monitoring product health through various data sources, including real-time monitoring, member escalations, and social media feedback. As the final escalation point before engineering, you'll handle complex technical issues that couldn't be resolved through other support channels.

Your responsibilities will include analyzing member bugs/issues using internal tools, creating path analysis reports, and collaborating with Product & Engineering stakeholders to drive fixes for key product issues. The role involves strategic thinking in prioritizing issues based on factors such as volume, member impact, and revenue implications.

The ideal candidate will have 6+ years of experience in technical support or related fields, with a strong background in computer science and practical experience with technologies like SQL, Java, Python, and Linux. You'll need excellent analytical skills to work with large datasets and the ability to communicate complex technical concepts to various audiences.

This position offers a competitive salary range of $103,000 to $170,000, along with the opportunity to work with cutting-edge technology and contribute to a platform that creates economic opportunities for professionals worldwide. The hybrid work model allows for flexibility while maintaining strong team collaboration and culture.

Join LinkedIn to be part of a company that's transforming the way the world works, while working with talented individuals who are passionate about technology and its impact on professional networking.

Last updated 20 hours ago

Responsibilities For Technical Services Manager

  • Monitor key metrics related to product quality and drive initiatives to achieve related goals
  • Review, investigate, and resolve complex technical member cases within target SLAs
  • Lead team projects and influence PTS team strategy
  • Monitor and analyze reporting and dashboards to identify issues
  • Partner with Product & Engineering stakeholders to drive quality improvement initiatives
  • Drive post mortems to identify process gaps
  • Drive overall support readiness for new products and features

Requirements For Technical Services Manager

Java
Python
Linux
  • BA/BS degree in Computer Science, Computer Engineering or related technical field
  • 6+ years of experience in Technical Support, Quality Assurance, Product Operations, Product Management or related field
  • Experience with HTML and/or JavaScript
  • Experience working with databases like SQL, Oracle or similar
  • Experience with Unix command line and/or Unix shell scripting
  • Experience with APIs or other web development technologies

Benefits For Technical Services Manager

Medical Insurance
Vision Insurance
Dental Insurance
  • Competitive salary range: $103,000 - $170,000
  • Hybrid work environment
  • Medical Insurance
  • Vision Insurance
  • Dental Insurance

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