Technical Services Manager

LinkedIn, the world's largest professional network, is seeking a Technical Services Manager to join their team in a hybrid work environment. This role is crucial in maintaining product health and quality through data-driven monitoring and analysis. The position requires a blend of technical expertise and leadership skills, as you'll be working directly with Engineering and Product Management teams to implement improvements and resolve complex technical issues.

As a Technical Services Manager, you'll be responsible for monitoring product health using multiple data sources, including real-time monitoring, member escalations, and social media. You'll lead investigations into complex technical issues that weren't resolved through other support channels, requiring deep analytical skills and technical knowledge. The role involves working with internal tools, conducting path analysis, and prioritizing fixes based on impact metrics.

The ideal candidate brings 6+ years of relevant experience, strong technical background including knowledge of JavaScript, SQL, and Python, and excellent analytical and communication skills. You'll be part of a team that drives strategic initiatives to improve product quality, influences business decisions, and ensures successful product launches.

LinkedIn offers a competitive compensation package ($103,000-$170,000), along with equity, medical benefits, and 401k. The company's culture emphasizes trust, inclusion, and professional growth, making it an excellent opportunity for someone looking to make a significant impact in a leading tech company.