Technical Services Manager

LinkedIn, the world's largest professional network, is seeking a Technical Services Manager to join their team in a hybrid work arrangement. This role is pivotal in maintaining product health and quality through data-driven monitoring and analysis.

The position requires a seasoned professional with 6+ years of experience in technical support or related fields, who will serve as the crucial link between member support and engineering teams. You'll be responsible for investigating complex technical issues, analyzing member bugs using internal tools, and collaborating with Product & Engineering stakeholders to drive quality improvements.

As a Technical Services Manager, you'll lead strategic initiatives to enhance product quality, focusing on key metrics such as bug introduction rate and SLA performance. The role combines technical expertise with leadership responsibilities, requiring strong analytical skills and the ability to influence cross-functional teams.

The ideal candidate will have a strong technical foundation with experience in SQL, Java, Python, and JavaScript, along with expertise in Unix systems and API technologies. You'll work in a culture built on trust, care, and inclusion, with opportunities for professional growth and development.

This position offers a competitive salary range of $103,000 to $170,000 per year, along with comprehensive benefits including medical, dental, and vision insurance. The hybrid work arrangement allows for flexibility while maintaining team collaboration and culture.

Join LinkedIn's mission to create economic opportunity for every member of the global workforce while working with cutting-edge technologies and leading initiatives that directly impact product quality and member experience. Your role will be essential in ensuring LinkedIn's products maintain the highest standards of performance and reliability.