Technical Services Manager

LinkedIn, the world's largest professional network, is seeking a Technical Services Manager to join their team in a hybrid work environment. This role is crucial in maintaining and improving product quality across LinkedIn's platform. The position requires a blend of technical expertise and leadership skills, focusing on monitoring product health, resolving complex technical issues, and driving quality improvement initiatives.

The role involves working closely with Engineering and Product Management teams to implement changes that enhance member and customer experience. As the final escalation point before engineering, you'll be responsible for investigating and resolving the most complex technical issues that come through support channels. You'll use data-driven approaches to identify, prioritize, and resolve product issues, considering factors such as issue volume, member impact, and revenue implications.

Key responsibilities include monitoring product quality metrics, leading team projects, analyzing technical member cases, and driving strategic initiatives to improve overall product quality. You'll also play a vital role in product launches and sunsets, ensuring technical service readiness and quality standards are met.

The ideal candidate brings 6+ years of relevant experience, strong technical background with knowledge of various programming languages and tools, and excellent analytical and communication skills. This position offers competitive compensation ($103,000 - $170,000) plus benefits including stock options and annual performance bonuses.

This is an excellent opportunity for a technical leader who wants to make a significant impact on product quality at scale, working with cutting-edge technologies and contributing to LinkedIn's mission of creating economic opportunity for every member of the global workforce. The hybrid work environment offers flexibility while maintaining strong team collaboration and culture.