Global leader in trustworthy and equal AI for business, powering conversational interactions for leading brands through their Conversational Cloud platform.

LivePerson, a NASDAQ-listed company (LPSN), stands at the forefront of AI-driven business solutions, serving hundreds of leading global brands including HSBC, Chipotle, and Virgin Media. Our Conversational Cloud platform facilitates billions of monthly interactions, leveraging rich data sets and advanced safety tools to harness the power of Generative AI and Large Language Models.

As a Senior Technical Support Engineer, you'll join a dynamic team dedicated to providing enterprise-level customer support. This role combines technical expertise with customer service excellence, requiring deep knowledge of cloud technologies and strong troubleshooting abilities. You'll serve as a technical focal point, managing complex issues while mentoring junior team members.

The position offers a unique opportunity to work with cutting-edge AI and cloud technologies while solving challenging technical problems. You'll collaborate with cross-functional teams, including Product Management and R&D, to deliver comprehensive solutions. The role demands strong analytical skills, excellent communication abilities, and the capability to thrive in a fast-paced environment.

LivePerson offers a flexible, inclusive workplace culture that values innovation and personal growth. With a global presence and remote-friendly policies, we've been recognized by Fast Company, Newsweek, and BuiltIn as a top workplace. Join us in shaping the future of AI-driven customer engagement while enjoying comprehensive benefits and career development opportunities.

Senior Technical Support Engineer role at LivePerson, leading AI-driven customer support solutions for enterprise clients.

Senior Technical Support Engineer

Global leader in enterprise conversations powering nearly a billion conversational interactions monthly through Conversational Cloud platform.

LivePerson, a NASDAQ-listed company, leads the enterprise conversation space, serving major brands like HSBC, Chipotle, and Virgin Media through their Conversational Cloud platform. The company processes nearly a billion conversational interactions monthly, leveraging this rich dataset to enhance customer experiences through Conversational AI.

As a QA Engineer at LivePerson, you'll join an inspired, customer-obsessed engineering organization dedicated to redefining the Conversational AI industry. Working in small, collaborative, agile teams, you'll be responsible for ensuring software quality through comprehensive testing strategies. Your role involves developing test plans, conducting various types of testing (regression, smoke, exploratory), and maintaining detailed documentation.

The ideal candidate brings 2+ years of QA experience with strong manual testing capabilities. You'll need solid understanding of QA procedures, SDLC, and various testing methodologies. Knowledge of tools like Jira and Postman is valuable, as is familiarity with Agile practices.

LivePerson offers a diverse, inclusive workplace that celebrates uniqueness and empowers continuous growth. The company provides comprehensive benefits including health coverage and professional development opportunities. As a remote-friendly workplace recognized by Fast Company and Newsweek, LivePerson offers the perfect environment for QA professionals looking to make an impact in the conversational AI space.

QA Engineer position at LivePerson, focusing on manual testing and quality assurance for enterprise-level conversational AI platform.

QA Engineer

LivePerson (NASDAQ: LPSN) is revolutionizing enterprise conversations as the global leader in conversational AI. Working with major brands like HSBC, Chipotle, and Virgin Media, we process nearly a billion conversational interactions monthly through our Conversational Cloud platform. This role offers an exciting opportunity to join our data engineering team, where you'll be instrumental in building and maintaining crucial data infrastructure.

As our Database Administrator / Data Engineer, you'll be at the forefront of designing and implementing robust data solutions. You'll work with cutting-edge technologies including Python, Apache Airflow, DBT, and cloud platforms to create scalable data pipelines and warehouses. The role combines technical expertise with strategic thinking, as you'll be responsible for data governance, security, and optimization.

We offer a unique work environment that celebrates diversity and fosters innovation. Our culture encourages meaningful connections and continuous learning, with comprehensive benefits including parental leave, education support, and equity opportunities. We're proud to be recognized by Fast Company, Newsweek, and BuiltIn as a top innovative and remote-friendly workplace.

The ideal candidate will bring 6+ years of data engineering experience, strong Python skills, and expertise in data modeling. You'll join a team that values collaboration, problem-solving, and continuous improvement, working on projects that directly impact millions of consumer interactions. If you're passionate about data engineering and want to work with a company that's shaping the future of conversational AI, this role offers the perfect opportunity to make a significant impact while growing your career.

Senior Data Engineer role at LivePerson, focusing on database administration, data pipeline development, and ETL processes using Python, SQL, and cloud technologies.

Database Administrator / Data Engineer

Global leader in enterprise conversations, powering nearly a billion conversational interactions monthly through Conversational Cloud platform for leading brands.

LivePerson, a NASDAQ-listed company, leads the enterprise conversation space, serving major brands like HSBC, Chipotle, and Virgin Media through their Conversational Cloud platform. The platform facilitates nearly a billion monthly conversational interactions, providing rich data for Conversational AI implementations.

As a QA Engineer at LivePerson, you'll join an inspired, customer-obsessed engineering organization dedicated to redefining the Conversational AI industry. The role involves working in small, collaborative, agile teams with clear missions focusing on quality and continuous improvement. You'll be responsible for comprehensive testing strategies, from manual testing to supporting automation initiatives.

The ideal candidate brings 6+ years of QA experience, strong technical skills, and a passion for quality. You'll work with modern tools and technologies, including Jira, Postman, and various testing frameworks. The role offers growth opportunities through hands-on experience with cutting-edge Conversational AI technology and professional development resources.

LivePerson fosters an inclusive workplace culture that values meaningful connection, collaboration, and innovation. The company has earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative and remote-friendly workplace. You'll be part of a diverse team working on solutions that impact millions of consumers worldwide, with the opportunity to shape the future of conversational AI.

Senior QA Engineer role at LivePerson, leading enterprise conversations platform, focusing on manual and automated testing for Conversational AI solutions.

Global leader in enterprise conversations, powering nearly a billion conversational interactions monthly.

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations, powering nearly a billion conversational interactions monthly for hundreds of leading brands. We're seeking a Database Administrator / Data Engineer to join our team. In this role, you'll design, build, and maintain infrastructure for data acquisition, storage, and processing. Key responsibilities include developing data pipelines, warehouses, and ETL processes, ensuring data security and integrity, monitoring database performance, and implementing data governance frameworks. You'll work with advanced data modeling techniques, create reliable data pipelines, and collaborate with various stakeholders. 

We offer a diverse and inclusive workplace that encourages innovation and personal growth. Benefits include health coverage, vacation time, and professional development opportunities. LivePerson is recognized for being a top innovative, beloved, and remote-friendly workplace.

Requirements include 6+ years of Data Engineer experience, proficiency in Python, Apache Airflow, and DBT, advanced SQL skills, and cloud experience. A background in Computer Science or a related field is preferred. Experience with Snowflake is a significant advantage.

At LivePerson, we celebrate diversity and empower our team to create impactful global conversations. We're committed to equal opportunity employment and providing reasonable accommodations to applicants with disabilities. Join us in shaping the future of enterprise customer conversations!

Senior Database Administrator / Data Engineer role at LivePerson, global leader in enterprise conversations.

Global leader in enterprise conversations, powering nearly a billion conversational interactions monthly using Conversational AI.

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations, powering nearly a billion conversational interactions monthly for hundreds of leading brands like HSBC, Chipotle, and Virgin Media. We're seeking a QA Engineer to join our inspired, customer-obsessed engineering team dedicated to redefining the Conversational AI industry.

As a QA Engineer at LivePerson, you'll be responsible for developing and implementing test plans, identifying and documenting software defects, conducting various types of testing, and ensuring adherence to project timelines and quality standards. You'll work in small, collaborative, agile teams with a clear mission, empowering quality and continuous feedback.

Key responsibilities include:
- Developing and implementing test plans and cases
- Conducting regression, smoke, and exploratory testing
- Documenting and monitoring software defects
- Communicating testing progress and issues to stakeholders
- Participating in test planning and estimation activities
- Enhancing testing processes and methodologies
- Assisting with increasing automated test coverage

We're looking for candidates with:
- Minimum 4 years of experience as a QA Engineer, primarily in manual testing
- Strong understanding of QA procedures and SDLC
- Expertise in various testing methodologies
- Knowledge of test management and issue-tracking systems like Jira
- Familiarity with API testing tools like Postman
- Understanding of Scrum and Agile methodologies
- Strong analytical, problem-solving, and communication skills

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. We offer competitive benefits, professional development opportunities, and the chance to work on cutting-edge Conversational AI technology. Join us in redefining how businesses connect with their customers in the digital age!

QA Engineer position at LivePerson, global leader in Conversational AI, seeking experienced professional for manual testing and quality assurance.

LivePerson, the global leader in enterprise conversations, is seeking a QA Automation Engineer to join our innovative team. As a NASDAQ-listed company powering nearly a billion conversational interactions monthly for leading brands like HSBC, Chipotle, and Virgin Media, we're at the forefront of Conversational AI.

In this role, you'll be responsible for ensuring the highest standards of quality assurance automation for our most central and high-traffic UI group. You'll design and implement automation systems, develop advanced frameworks, and spearhead automation processes across multiple platforms. Working closely with development teams, you'll integrate automation seamlessly into the development lifecycle and advocate for best practices.

We're looking for someone with at least five years of experience in QA automation engineering, strong programming skills, and expertise in designing and maintaining automation frameworks for UI interfaces and API-based applications. Experience with CI/CD methodologies and tools is crucial.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. We offer competitive benefits including health coverage, vacation time, and generous tuition reimbursement. Join us in redefining the Conversational AI industry and creating better customer experiences globally.

#LI-Remote

Senior QA Automation Engineer at LivePerson, leading enterprise conversations and Conversational AI solutions.

Senior QA Automation Engineer

LivePerson, the global leader in enterprise conversations, is seeking a Database Engineer II to join their rapidly growing team. As a key player in evolving database and data storage systems, you'll work on cutting-edge cloud-based databases and help scale the company's technology faster than ever before. 

You'll be responsible for understanding and designing highly-available, fault-tolerant cloud-based databases, collaborating on complex solutions, and investigating distributed architecture issues. Your role will involve optimizing database usage, advocating for quality software solutions, and automating database infrastructure.

The ideal candidate has 5+ years of experience in production software systems, expertise in configuring database systems like MySQL, Cassandra, Couchbase, Elasticsearch, and NoSQL, and experience with hybrid cloud environments. Familiarity with Kafka, distributed systems, and asynchronous messaging is crucial. You should be comfortable working in a fully remote environment with a global team.

LivePerson offers a collaborative and inclusive workplace culture that encourages innovation and personal growth. They provide comprehensive benefits including health coverage, vacation time, and professional development opportunities. As an equal opportunity employer, LivePerson values diversity and has been recognized by Fast Company, Newsweek, and BuiltIn for being a top innovative and remote-friendly workplace.

Join LivePerson to be part of a team that's shaping the future of conversational AI and customer experiences while working in an environment that celebrates uniqueness and empowers personal success.

Database Engineer II at LivePerson: Evolve cloud-based databases for enterprise conversation leader

Database Engineer II

LivePerson is a global leader in trustworthy and equal AI for business, powering conversational interactions for hundreds of leading brands.

LivePerson (NASDAQ: LPSN) is seeking a Senior Technical Support Engineer to join their Support team. As a global leader in AI for business, LivePerson powers billions of conversational interactions monthly for hundreds of leading brands like HSBC, Chipotle, and Virgin Media. 

The ideal candidate will be the senior technical focal point for customer issues, owning and resolving cases within SLAs. You'll interact with customers, act as a liaison between various departments, and be a subject matter expert for LivePerson products. Key responsibilities include analyzing recurring issues, mentoring 2nd tier personnel, and potentially handling on-call duties.

Requirements include 5+ years of related experience, proficiency in SQL, knowledge of web technologies and protocols, and experience in troubleshooting complex technical issues. The role demands excellent communication skills, resilience in a fast-paced environment, and the ability to work with cross-functional teams.

LivePerson offers a flexible work environment with offices and WeWork locations worldwide. They pride themselves on being recognized by Fast Company, Newsweek, and BuiltIn as a top innovative, beloved, and remote-friendly workplace. Benefits include health coverage, vacation time, and development opportunities.

Join LivePerson to be part of a company that values inclusivity, fosters innovation, and is committed to providing top-notch support in the evolving cloud industry. This role offers the chance to work with cutting-edge AI technology and contribute to a billion conversational interactions every month, making a significant impact in the field of business AI.

Senior Technical Support Engineer at LivePerson: Lead customer support for AI-powered conversational platform, troubleshoot complex issues, and drive innovation in cloud technologies.

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations, powering nearly a billion conversational interactions monthly for hundreds of leading brands like HSBC, Chipotle, and Virgin Media. We use our Conversational Cloud platform and Conversational AI to deliver better customer experiences.

As a QA Automation Engineer at LivePerson, you'll be responsible for ensuring the highest standards of quality assurance automation for our most central and high-traffic UI group. You'll design and implement automation systems, develop frameworks, create automation strategies, and work closely with development teams to integrate automation processes into the development lifecycle.

Key responsibilities include:
- Designing and implementing automation systems for various software applications
- Developing and maintaining advanced automation frameworks
- Creating and managing detailed automation strategies and scripts
- Spearheading automation of processes across multiple platforms
- Diagnosing issues and refining automation systems
- Developing expertise in CI/CD systems and advocating for best practices

We're looking for someone with:
- Minimum of five years of experience in QA automation engineering
- Expertise in designing, developing, and maintaining automation frameworks
- Strong programming skills
- Experience with CI/CD methodologies and tools
- Ability to work collaboratively in an Agile/Scrum environment

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. We offer competitive benefits including vacation time, pension, parental leave, and development opportunities. Join us in shaping the future of enterprise conversations and AI!

Senior QA Automation Engineer at LivePerson: Design and implement automation systems for enterprise conversation platform.

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations, powering nearly a billion conversational interactions monthly for hundreds of leading brands like HSBC, Chipotle, and Virgin Media. We're seeking a Database Administrator / Data Engineer to join our team, playing a key role in designing, building, and maintaining infrastructure for data acquisition, storage, and processing.

Key Responsibilities:
- Ensure data security and integrity
- Monitor and optimize database performance
- Implement data governance frameworks
- Create and maintain data pipeline architecture
- Perform data modeling and integration

Requirements:
- 6+ years experience as a Data Engineer
- 3+ years experience in Core Python and Advanced SQL
- 3+ years experience with public cloud (AWS or similar)
- Bachelor's degree in Computer Science, Statistics, or related field
- Strong analytical skills for unstructured datasets

At LivePerson, we foster an inclusive workplace that encourages meaningful connection, collaboration, and innovation. We're proud to be recognized by Fast Company, Newsweek, and BuiltIn as a top innovative, beloved, and remote-friendly workplace. Join us in powering the future of enterprise conversations and Conversational AI!

Senior Database Administrator / Data Engineer role at LivePerson, global leader in enterprise conversations and Conversational AI.

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations, powering nearly a billion conversational interactions monthly for hundreds of leading brands like HSBC, Chipotle, and Virgin Media. We're seeking a QA Engineer to join our innovative team.

As a QA Engineer at LivePerson, you'll be responsible for ensuring the quality of our award-winning Conversational Cloud platform. Your role will involve developing and implementing test plans, conducting various types of testing (regression, smoke, exploratory), and identifying and documenting software defects. You'll work closely with the development team in an Agile environment, communicating testing progress and suggestions for improvement.

Key responsibilities include:
- Developing comprehensive test plans and cases
- Conducting thorough manual testing
- Identifying and documenting software defects
- Participating in test planning and estimation activities
- Maintaining detailed documentation of test results
- Assisting in increasing automated test coverage

We're looking for someone with:
- 4+ years of experience as a QA Engineer, primarily in manual testing
- Strong understanding of QA procedures and SDLC
- Expertise in various testing methodologies
- Familiarity with tools like Jira and Postman
- Knowledge of Agile and Scrum methodologies
- Strong analytical and communication skills

At LivePerson, we foster an inclusive workplace that encourages innovation and personal growth. We offer competitive benefits including vacation time, pension plans, parental leave, and professional development opportunities. Join us in shaping the future of conversational AI and customer experiences in a diverse, empowering environment recognized by Fast Company, Newsweek, and BuiltIn as a top innovative and remote-friendly workplace.

QA Engineer role at LivePerson, global leader in enterprise conversations and Conversational AI.

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations, powering nearly a billion conversational interactions monthly for hundreds of leading brands like HSBC, Chipotle, and Virgin Media. As a ServiceNow Engineer at LivePerson, you'll be part of a nimble team developing custom solutions to streamline internal processes. You'll work on configuring and customizing ServiceNow instances, integrating with systems like Confluence, Jira, Slack, Workato, and Salesforce.

Key responsibilities include:
- Configuring core and custom solutions in ServiceNow
- Driving business solutions from inception to implementation
- Developing automated workflow solutions
- Managing 3rd party software integrations
- Configuring ServiceNow CMDB
- Supporting rollout of new applications and enhancements
- Maintaining different ServiceNow instances

You'll need:
- Bachelor's in Computer Science or equivalent experience
- 3+ years coding experience (JSON, Python, JavaScript, HTML, CSS, Angular, XML)
- 1+ years ServiceNow Developer or Implementation certifications
- Experience with ServiceNow ITSM/ITOM components
- Strong knowledge of ServiceNow best practices
- Experience with Agile/Scrum methodology

LivePerson offers a diverse, inclusive workplace where uniqueness is celebrated and growth is constant. Benefits include health coverage, vacation time, tuition reimbursement, and professional development resources. Join a team that's shaping the future of customer conversations through innovative AI technology!

Join LivePerson as a ServiceNow Engineer to develop custom solutions and automate processes using ServiceNow and integrated systems.

ServiceNow Engineer

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations, powering nearly a billion conversational interactions monthly for hundreds of leading brands including HSBC, Chipotle, and Virgin Media. We use our Conversational Cloud platform to connect millions of consumers, providing rich data and safety tools to enhance customer experiences through Conversational AI.

As a Billing Systems Technical Lead or Developer at LivePerson, you'll be responsible for developing and customizing Salesforce Billing + CPQ solutions. You'll work closely with stakeholders to design and implement scalable solutions, reporting to the Associate Director of Business Systems. The role requires a proactive self-starter capable of managing multiple projects independently in a dynamic environment.

Key responsibilities include:
- Developing Salesforce solutions using Apex, Visualforce, and Lightning Components
- Collaborating with business teams to translate requirements into technical solutions
- Implementing complex workflows, validation rules, and process automations
- Integrating Salesforce with external systems using APIs and ETL tools
- Performing testing, debugging, and troubleshooting
- Staying current with Salesforce releases and best practices
- Providing technical support and mentoring junior developers

The ideal candidate will have 7+ years of experience with Salesforce Sales Cloud, CPQ, and Revenue Cloud, as well as a Bachelor's degree in a relevant field. Experience with ERP systems like NetSuite, SAP, or Oracle ERP is a plus.

At LivePerson, we foster an inclusive workplace that encourages meaningful connection, collaboration, and innovation. We celebrate diversity and empower our team to forge impactful conversations globally. Join us in creating better customer experiences through the power of Conversational AI!

Senior Billing Systems Technical Lead/Developer for Salesforce solutions at LivePerson, global leader in enterprise conversations.

LivePerson Engineering Jobs

Global leader in trustworthy and equal AI for business, powering conversational interactions for leading brands through their Conversational Cloud platform.