DevOps Engineer III/Senior Site Reliability Engineer

Global leader in enterprise conversations, powering nearly a billion conversational interactions monthly through Conversational Cloud platform for leading brands.
$130,000 - $154,000
DevOps
Senior Software Engineer
Remote
7+ years of experience
AI · Enterprise SaaS

Description For DevOps Engineer III/Senior Site Reliability Engineer

LivePerson, a NASDAQ-listed company, leads the enterprise conversation space with their Conversational Cloud platform, serving major brands like HSBC and Chipotle. They're seeking a Senior Site Reliability Engineer to join their Global Product & Technology Division. This role combines DevOps and SRE responsibilities, focusing on building and managing highly available distributed systems.

The position offers a unique opportunity to work in a startup-like environment while enjoying the benefits of an established industry leader. You'll be responsible for designing and maintaining infrastructure, automating processes, and ensuring system reliability. The role requires expertise in cloud environments, Kubernetes, and various monitoring tools.

The ideal candidate brings 7+ years of cloud production environment experience, strong technical skills across various tools and platforms, and excellent communication abilities. You'll lead a team, participate in on-call rotations, and drive operational excellence through automation and system improvements.

Benefits are comprehensive, including health coverage, generous time off, equity opportunities, and professional development support. The company promotes an inclusive culture that values diversity and innovation, having earned recognition from Fast Company and Newsweek as a top workplace.

Last updated 2 days ago

Responsibilities For DevOps Engineer III/Senior Site Reliability Engineer

  • Lead team to ensure product high uptime and reliability 24x7
  • Design, build, and maintain scalable infrastructure across cloud and on-prem environments
  • Architect and implement automated solutions for infrastructure
  • Provide technical leadership to team and stakeholders
  • Manage day-to-day operations of cloud environments, Kubernetes platform, data and messaging platform
  • Develop automation scripts and maintain CI/CD pipelines
  • Ensure system reliability through monitoring and incident response
  • Participate in on-call rotations
  • Lead post-incident reviews
  • Establish metrics for tracking incidents

Requirements For DevOps Engineer III/Senior Site Reliability Engineer

Python
Kubernetes
MongoDB
PostgreSQL
MySQL
Kafka
Linux
  • 7+ years of experience managing cloud based production environment (AWS, GCP)
  • Strong verbal and written communication skills
  • Solid hands-on experience with system architecture
  • Experience with Linux environment and scripting in Bash/Python
  • Experience with configuration management systems (Puppet, Chef, Ansible)
  • Strong experience in Terraform, CloudFormation or other IAC
  • Experience in SQL and managing SQL/NOSQL databases
  • Experience with Kubernetes platform and Helm
  • Experience with microservices architecture using Kafka and Pulsar
  • Experience with monitoring systems (Grafana, Prometheus, Kibana, DataDog)
  • Knowledge of CI/CD pipelines (TeamCity, Jenkins, Gitlab)
  • BS in Computer Science or related field
  • Background in cloud, network and application security
  • Experience with GPT or other LLMs (advantage)

Benefits For DevOps Engineer III/Senior Site Reliability Engineer

Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Assistance
Parental Leave
Education Budget
Equity
  • Medical, dental, vision and wellbeing benefits
  • 15 days PTO, Public holidays, 5 care days, 10 sick days
  • ESPP (Employee Stock Purchase Plan)
  • Basic life and AD&D insurance
  • Long-term and short-term disability
  • Parental leave and maternity support
  • Fertility services
  • Tuition reimbursement
  • Professional development resources
  • Health Service Navigator
  • Counseling Services

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