Senior Technical Support Engineer

LivePerson (NASDAQ: LPSN) is seeking a Senior Technical Support Engineer to join their Support team. As a global leader in AI for business, LivePerson powers billions of conversational interactions monthly for hundreds of leading brands like HSBC, Chipotle, and Virgin Media.

The ideal candidate will be the senior technical focal point for customer issues, owning and resolving cases within SLAs. You'll interact with customers, act as a liaison between various departments, and be a subject matter expert for LivePerson products. Key responsibilities include analyzing recurring issues, mentoring 2nd tier personnel, and potentially handling on-call duties.

Requirements include 5+ years of related experience, proficiency in SQL, knowledge of web technologies and protocols, and experience in troubleshooting complex technical issues. The role demands excellent communication skills, resilience in a fast-paced environment, and the ability to work with cross-functional teams.

LivePerson offers a flexible work environment with offices and WeWork locations worldwide. They pride themselves on being recognized by Fast Company, Newsweek, and BuiltIn as a top innovative, beloved, and remote-friendly workplace. Benefits include health coverage, vacation time, and development opportunities.

Join LivePerson to be part of a company that values inclusivity, fosters innovation, and is committed to providing top-notch support in the evolving cloud industry. This role offers the chance to work with cutting-edge AI technology and contribute to a billion conversational interactions every month, making a significant impact in the field of business AI.