Senior Technical Support Engineer

LivePerson, a NASDAQ-listed company (LPSN), stands at the forefront of AI-driven business solutions, serving hundreds of leading global brands including HSBC, Chipotle, and Virgin Media. Our Conversational Cloud platform facilitates billions of monthly interactions, leveraging rich data sets and advanced safety tools to harness the power of Generative AI and Large Language Models.

As a Senior Technical Support Engineer, you'll join a dynamic team dedicated to providing enterprise-level customer support. This role combines technical expertise with customer service excellence, requiring deep knowledge of cloud technologies and strong troubleshooting abilities. You'll serve as a technical focal point, managing complex issues while mentoring junior team members.

The position offers a unique opportunity to work with cutting-edge AI and cloud technologies while solving challenging technical problems. You'll collaborate with cross-functional teams, including Product Management and R&D, to deliver comprehensive solutions. The role demands strong analytical skills, excellent communication abilities, and the capability to thrive in a fast-paced environment.

LivePerson offers a flexible, inclusive workplace culture that values innovation and personal growth. With a global presence and remote-friendly policies, we've been recognized by Fast Company, Newsweek, and BuiltIn as a top workplace. Join us in shaping the future of AI-driven customer engagement while enjoying comprehensive benefits and career development opportunities.