ServiceNow Engineer

LivePerson, the global leader in enterprise conversations, is seeking a ServiceNow Engineer to join their nimble team developing custom solutions to ease internal processes. As a ServiceNow Engineer, you'll be obsessed with finding opportunities for automation and simplifying tasks for end users. You'll work primarily in multiple ServiceNow instances, ensuring synchronization with integrated systems like Confluence, Jira, Slack, Workato, and Salesforce to support business operations.

Key responsibilities include:

• Configuring core and custom solutions in an expanding Enterprise ServiceNow environment
• Driving business solutions from inception through implementation
• Identifying and inventing novel solutions to challenging technical problems
• Translating functional specifications into logical, component-based technical designs
• Owning 3rd party software integrations with ServiceNow design and API interfaces
• Configuring ServiceNow CMDB supporting different types of discovery methods
• Writing technical documentation and supporting retrospective lessons learned

Requirements:

• Bachelor's degree in Computer Science or similar, or comparable industry experience
• 3+ years of coding experience (Json, Python, JavaScript, HTML, CSS, Angular, XML)
• 1+ years ServiceNow Developer or Implementation certifications
• Experience in developing integrations with 3rd party systems
• Strong knowledge of ServiceNow ITSM/ITOM components
• Experience with Agile/Scrum methodology and Atlassian tools
• SQL and relational database administration experience

LivePerson offers a diverse and inclusive workplace culture, encouraging meaningful connection, collaboration, and innovation. They provide various benefits, including health insurance, vacation time, and professional development opportunities. As an equal opportunity employer, LivePerson welcomes applicants from all backgrounds and is committed to accessibility and reasonable accommodations.