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ServiceNow Engineer

Global leader in enterprise conversations, powering nearly a billion conversational interactions monthly through their Conversational Cloud platform.
Backend
Mid-Level Software Engineer
Remote
1,000 - 5,000 Employees
3+ years of experience
Enterprise SaaS
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Description For ServiceNow Engineer

LivePerson, a NASDAQ-listed company, is seeking a ServiceNow Engineer to join their dynamic team. This role combines software engineering with ServiceNow platform expertise, requiring strong technical skills in both traditional programming and ServiceNow development. The position offers a unique opportunity to work with a company that powers nearly a billion conversational interactions monthly through their award-winning Conversational Cloud platform.

The ideal candidate will be responsible for developing custom solutions within ServiceNow, managing integrations with various systems including Confluence, Jira, Slack, and Salesforce, and implementing automation to streamline internal processes. This role requires a strong background in programming languages like Java, JavaScript, and Python, combined with specialized ServiceNow expertise.

The position offers an attractive benefits package including generous annual leave, care days, and professional development opportunities. As a remote-first company with offices in major Polish cities, LivePerson provides flexibility in work arrangements while maintaining a strong collaborative culture. The company has earned recognition from Fast Company and Newsweek for being a top innovative and remote-friendly workplace.

Working at LivePerson means joining a diverse, inclusive environment where innovation and personal growth are prioritized. The role offers exposure to enterprise-level solutions and the opportunity to work with cutting-edge conversational AI technology while being part of a global team that serves hundreds of leading brands worldwide.

Last updated 3 months ago

Responsibilities For ServiceNow Engineer

  • Configure core and custom solutions in Enterprise ServiceNow environment
  • Drive business solutions from inception through implementation
  • Translate functional specifications into technical designs
  • Own 3rd party software integrations with ServiceNow design and API interfaces
  • Configure and maintain ServiceNow modules based on CMDB structure
  • Write Technical Documentation of Integrations and ServiceNow Solutions
  • Maintain different ServiceNow instances
  • Work on enhancing SLAs for ticketing support
  • Maintain, integrate and administrate Atlassian Jira and Confluence instances

Requirements For ServiceNow Engineer

Java
JavaScript
Python
  • 3+ years of experience in coding on Java, Json, Python, JavaScript, HTML, CSS, Angular, XML
  • 1+ years ServiceNow Developer with implementation certifications
  • 1+ years ServiceNow Administrator experience
  • Experience in developing integrations with ServiceNow using Integration Hub, Flow Designer, REST API
  • Strong working knowledge of ServiceNow ITSM components
  • Basic knowledge of CMDB structure
  • Experience with SQL and relational database administration
  • Bachelor of Science in Computer Science or similar technical discipline
  • Experience implementing systems using Agile/Scrum methodology

Benefits For ServiceNow Engineer

Medical Insurance
Education Budget
  • 28 days Annual Leave
  • 5 Care Days per year
  • 2 Volunteering days per year
  • Remote first company with offices in Katowice and Warsaw
  • MacBook Pro provided
  • Employee bonus
  • Tuition reimbursement
  • Monthly meetings with lunches in the Office

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