ServiceNow Engineer

Global leader in enterprise conversations, powering nearly a billion conversational interactions monthly through their Conversational Cloud platform.
Katowice, PolandWarsaw, Poland
Backend
Mid-Level Software Engineer
Remote
1,000 - 5,000 Employees
3+ years of experience
Enterprise SaaS · AI

Description For ServiceNow Engineer

LivePerson, a NASDAQ-listed company, leads the enterprise conversation space, serving major brands like HSBC, Chipotle, and Virgin Media through their Conversational Cloud platform. As a ServiceNow Engineer, you'll join a dynamic team developing custom solutions for internal processes. The role combines technical expertise in ServiceNow with integration capabilities across multiple platforms like Confluence, Jira, Slack, Workato, and Salesforce.

The position offers a unique opportunity to work with cutting-edge conversation technology while focusing on automation and process improvement. You'll be responsible for configuring and maintaining ServiceNow instances, developing integrations, and ensuring smooth business operations. The role requires strong technical skills in various programming languages and deep knowledge of ServiceNow's ITSM/ITOM components.

LivePerson offers an inclusive workplace culture that values diversity and innovation. The company provides excellent benefits, including generous leave policies, professional development opportunities, and a remote-first work environment. They're recognized by Fast Company, Newsweek, and BuiltIn for being a top innovative and remote-friendly workplace.

This role is perfect for someone who enjoys solving complex technical challenges, has a passion for automation, and wants to work with enterprise-level solutions. You'll have the opportunity to impact internal processes directly while working with a global team in a company that's at the forefront of conversational AI technology.

Last updated 8 days ago

Responsibilities For ServiceNow Engineer

  • Configure core and custom solutions in Enterprise ServiceNow environment
  • Drive business solutions from inception through implementation
  • Translate functional specifications into technical designs
  • Deliver automated workflow solutions in ServiceNow
  • Own 3rd party software integrations with ServiceNow design and API interfaces
  • Configure ServiceNow CMDB supporting different types of discovery methods
  • Write Technical Documentation of Integrations and ServiceNow Solutions
  • Maintain different ServiceNow instances assisting with upgrade and cloning tasks
  • Support retrospective lesson learned and determine root cause analysis
  • Work on enhancing SLAs for ticketing support

Requirements For ServiceNow Engineer

JavaScript
Python
  • Bachelor of Science in Computer Science, similar technical discipline, or comparable industry experience
  • 3+ years of experience in coding - Json, Python, JavaScript, HTML, CSS, Angular, XML
  • 1+ years ServiceNow Developer or Implementation certifications
  • Experience in developing integrations with ServiceNow using Integration Hub, REST API/Webhook/SOAP
  • Experience in managing full software development life cycle
  • Strong working experience of ServiceNow ITSM/ITOM components
  • Experience implementing systems using Agile/Scrum methodology
  • Experience with SQL and relational database administration

Benefits For ServiceNow Engineer

Medical Insurance
Education Budget
  • 28 days Annual Leave
  • 5 Care Days per year for wellbeing
  • 2 Volunteering days per year
  • Remote first company with offices in Katowice and Warsaw
  • MacBook Pro provided
  • Employee bonus
  • Tuition reimbursement
  • Access to internal professional development resources
  • Monthly meetings with lunches in the Office

Interested in this job?

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